Operations Manager

Operations Manager

Halifax, NS

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. 

This role is responsible for training, leading and developing a team of service technicians.  They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients.  Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

• Manage daily operations of pest control technicians with the goal of providing superior customervservice to our clients

• Offer direction to staff in all aspects of operations, service and client care

• Responsible for managing basic financial performance of the operations, including revenue growth and expense control

• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development

• Able to work a flexible schedule, including early mornings and weekend work when needed

• Submit weekly, monthly and yearly reports, as required

• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management

Requirements:

• Bachelor’s degree (preferred but not required)

• 1-3 years in a management role with emphasis in customer service is required

• Pest control management experience is a plus

• Success in training, mentoring and coaching service professionals

• Must have excellent verbal and written communication skills

• Previous experience in a route-oriented, service environment a plus

• Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations

• Must pass pre-employment background screen

• Must possess a valid driver’s license and pass motor vehicle record search

1 vacancy

Salary $60,000.00 to $65,000.00/year

Benefits:

• Company Vehicle is provided
• Company cell phone 
• Ability to earn bonuses
• Uniforms are provided
• We pay for 100% of the cost of your steel toes
• Company paid holidays, vacation and sick time. 
• Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program that offers services such as free counselling services and other benefits
• Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
• Employee Discounts 
• Fantastic Tuition Reimbursement benefits & Scholarship Programs

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.