Operations Officer

• Ensure quality of service delivery by effective supervision on technicians - on the job as

per company SOPs

• Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent

manner. (OE to engage technician via route riding, training on the job).

• Convey special instructions, if any, to technicians to execute the job

• Carry out pest management Audits of customer sites as per agreed schedule by i or R

auditor.

• Complete & close customer audit non-conformities (external / internal). Follow up &

implement CAPA at customer site

• On Site Documentation: Implementation of SOP, Compliance and closure of audits non-

conformities (Internal / External).

• Handle assigned customer complaints in his / her service areas, within 24 hours &

resolve complaint at earliest

• Identify & resolve Service delivery issues in coordination with the Branch Manager

• Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for

the assigned service area and for technician

• Approval of conveyance amount for assigned technician

• Innovation: conduct trials and report findings as per the guidelines, implement new

service lines as per the SOPs.

• Ensure proper schedule of maintenance & repairs of equipment is established & followed

(via JOC).

• Promote highest grooming standards (uniform, Safety shoes, PPEs)

• Encourage technicians to plan their leaves in advance to curb absenteeism

• Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM

on day today basis

• Report any deviation that could impact service quality or productivity of technicians like-

overcommitments, recommendation regarding night service (if it is not needed).

covered area mismatch, etc

Requirements:

• BS in Management, or equivalent
• 1-3 Years of experience
• Any prior experience in operations of pest management or service industry is desirable.
• Proficient in use of computer applications & systems with Excel, Word, PowerPoint