Operations Unit Manager - NEOM

• Organize, delegate and follow up assertively on unit’s tasks.
• Develop and motivate unit members by molding, training and coaching them into star performers and
• cooperative teams.
• Build strong relationships and effectively communicate with management, peers and staff.
• Continuously improve unit’s processes and quality output to respect Boecker® value of Excellence.
• Oversee an effective appointment scheduling by all operations officers/senior officers.
• Ensure minimum pending appointments.
• Evaluate team members and confirm their compliance with Boecker® policies, standards and regulations.
• Perform regular courtesy calls and visits upon approved schedule by Operations Manager.
• Ensure that chemicals and non-chemical products are always available for the team and are being usedefficiently and in proper concentration.
• Follow up on clients’ yearly programs and verify they are being implemented as agreed with the clients.
• Ensure that equipment and vehicles’ maintenance is done as per maintenance policies.
• Ensure that technicians’ dispatching and vehicles’ routing are being properly arranged.
• Execute monthly field raids.
• Verify that officers/senior officers respect the caller scripts and communicate properly with clients (emailtext, phone etiquette, etc.).
• Follow up on VIP clients and ensure timely delivery of reports.
• Monitor the process of call backs’ response and solution.
• Ensure that clients’ Unique Buying Points (UBP) are identified and attended for.
• Organize monthly professional training for back office and field staff.
• Communicate regularly with the Sales Department regarding new, toxic and old clients.
• Handle operations reports and discuss them with upper management.
• Control data integrity through weekly audits on data entry and operations workflow.

Requirements:

• Bachelor's Degree in Business Administration, Agribusiness, Environmental Science, or equivalent.
• At least 6 years of experience in operations or relevant fields.
• Proficiency in English is a must. Arabic is a plus.
• Effective decision-making and problem-solving skills.
• Excellent verbal and written communication skills.
• Remarkable attention to details.