Portal Administrator

Rentokil Initial

Portal Administrator

Dudley

Monday - Friday 8:30-5pm 

Hybrid with 2 day per week in the office 

Rentokil Initial is a FTSE100 organisation in the UK and we are one of the largest business services companies in the world including a number of global brands including Rentokil, Initial and Ambius. We have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management. We have also recently been voted Glassdoors Best Place to Work in 2020 Employees choice and we have been voted top rates workplace in 2019 by indeed. 

The Portal Administrator is a brand new role within our Dudley office and will be responsible for ensuring that customer portals are maintained and key customer SLA’s are met – This role will focus on compliance within the portals whilst also seeking revenue opportunities.

Duties and Responsibilities:

•  Collation of service information required to keep portals updated
•  Managing customer expectations on technicians attendance
•  Ensuring quotes are obtained and uploaded to the system
•  Reviewing recommendations/visit reports to increase job revenue
•  Dealing with customer and business queries
•  Liaison with service technicians to ensure customer SLA’s are met
•  Highlight and escalate process gaps and suggests solutions
•  Manage daily workloads in relation to the SLA’s in place
•  Maintain a high level of accuracy  whilst meeting strict deadlines
•  Develop good relationships with all business and external stakeholders.
•  Works with the business front line to improve the quality of information
•  Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
•  Participates in daily meetings and shares ideas and issues
•  Uses experience to solve current problems

Requirements:

To be considered for the Portal Administrator role you will ideally have the following

Essential;

• Experience of using Microsoft excel formulas
• Strong IT Skills
• Good interpersonal and teamwork skills
• Be professional, and positive
• Be able to motivate self
• Show passion with a “can do” attitude
• A Flexible working approach

Desirable;

• Knowledge of billing governance                                                                         
• Financial accounting knowledge
• Customer Service experience
• Experience handling difficult conversations

Benefits:

What we offer in return..

• A competitive salary package including bonus opportunities
• Salary grading system linked to performance for those colleagues who are keen to develop their career within our business.
• Company pension
• RI Rewards - provides access to cashback and discounts from 3,000+ retailers
• Refer a Friend - to work for Rentokil Initial (and earn up to £1000)
• Long service recognition - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.

Whilst our team come from a range of different backgrounds, we find most of our Administrators have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here