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Regional Service Delivery Manager

  1. Operations / Technical Services
  2. Full-time

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AN, Sevilla

This vacancy has now expired. Please see similar roles below...

La misión de esta posición será garantizar el correcto funcionamiento del equipo de servicios de Pest Control en la región asignada, de acuerdo con la estrategia definida por la Dirección de Operaciones, garantizando que se consigue la satisfacción del cliente.

Entre las funciones más importantes, destacan: 

- Gestión de Clientes: asegurar la realización de los servicios a los clientes,  garantizando una ejecución con calidad en los mismos.

- Gestión de Equipos /Personas: Liderar y trabajar con los equipos para mantenerlos informados, motivados y enfocados en la consecución de los objetivos.

- Gestión de Operaciones y Ventas: velar por la ejecución en tiempo y forma de los servicios contratados.

Todo ello encuadrado dentro de la estrategia marcada por la dirección de operaciones y del regional manager y de unos KPI's por cuyo cumplimiento debe velar.


Descripción de la empresa

Rentokil Initial es líder mundial en servicios de Control de Plagas e Higiene Ambiental, con presencia en 90 países y una facturación anual de 6.000 millones de euros. 

En España, somos la compañía líder en el sector, con 19 delegaciones y más de mil profesionales. Ofrecemos soluciones innovadoras en Control de Plagas, Legionella, calidad del aire, higiene y decoración con plantas de interior, entre otros servicios. Sin duda, hacemos honor a nuestro lema "protegiendo a las personas, mejorando sus vidas" guía nuestra actividad.

 ¡Únete a nuestro equipo y protege la calidad de vida de las personas!


Requisitos

Formación y otras cualificaciones: Formación Universitaria de las ramos biosanitarias o ingenierías. Valorable Cualificación profesional especializada en sector de plagas nivel III (Gestión de servicios para el control de organismos nocivos).

Experiencia profesional previa: Se requiere un mínimo de cinco años como responsable de equipos  en empresas de servicios, no necesariamente en el sector de plagas.

Experiencia en el puesto: Experiencia de al menos 3 años como responsable de equipos de trabajo, experiencia en gestión de procesos, de proyectos y acostumbrado a trabajar con indicadores de negocio (KPIs)

Habilidades específicas: 

1) Conocimiento de operaciones y/o servicios a clientes

2) gestor de equipos de operaciones multifuncionales

3) ERP de gestión, herramientas de reporting  a nivel usuario

4) Paquete Office (Excel/Word/Pwp) o usuario suite entorno Google WS

Idiomas: Inglés, valorable nivel C1, mínimo B2

Información adicional: Disponibilidad para viajar y flexibilidad horaria


Información adicional

En Rentokil Initial, creemos en el poder de la diversidad. Nos comprometemos a crear un espacio donde todos/as se sientan valorados/as y respetados/as. Únete a nosotros siendo quien eres, porque aquí todos tienen un lugar.

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