Rentokil Initial:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Find out more on careers.rentokil-initial.com
Our family of businesses:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We operate in over 65 countries and we are ranked in the top 3 in 63 of those.
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA - Nairobi Kenya in Finance Department.
Key Responsibilities
➢ Turnover growth through gross sales, jobbing revenue & products, better than budget including the
launch of new innovations and Innovation sales targets.
➢ Effective management thereby ensuring the development and retention of quality sales colleagues.
➢ Inspirational Leadership
➢ Be hands-on, ensuring that infield training with all sales colleagues is being implemented on a regular
basis to build more effective communication, enabling easy identification of training requirements, needs
and shortfalls in the sales colleagues' abilities. Under 6 months - once a week infield assessments to be
conducted, over 6 months - twice a month infield assessments to be conducted and 1year plus -
monthly assessments to be conducted infield.
➢ Accurately identify appropriate action plans to ensure development of all colleagues.
➢ Ensure that correct planning takes place so that full territory management is achieved to obtain the best
results.
➢ Conduct Weekly 1on1 meetings with all sales colleagues to understand development requirements.
Analyse measurements to identify individual performance ratios. Use the individual ratios to identify and
agree individual training and development needs.
➢ Using excellent coaching skills ensures sales colleagues are developed, mentored and developed.
➢ Using individual performance ratios, agree to targets and objectives with all reports.
➢ Manage activity by identifying areas for training and support through measurement and observation,
through infield assessments.
➢ Ensure appropriate training is delivered, reviewed and implemented.
➢ Ensure accurate management measurement and management of all key activities, ie. customer contact,
planning, calls, quotes, sales and value.
➢ Assist and be responsible (with the SC’s) for all 1st yr terminations, ensuring 24hr response rate and full
and accurate feedback to the business
➢ Drive “unpaid since inception” list and assist with financial queries
➢ Manage the vehicle fleet ensuring all vehicles are safe and clean at all times - monitoring service
➢ Ensuring all company H&S regulations are adhered to at all times and the
“everyone goes home safe” campaign is reinforced continuously
➢ Monthly meetings with the regional sales manager, to identify and prepare action plans to effectively
address all under performance in the team.
➢ Set a strong example for all sales colleagues in areas of personal character, commitment, organizational
and selling skills and work habits.
➢ Schedule regular effective sales meetings with all sales colleagues to effectively communicate
information.
➢ Schedule regular weekly training sessions with all sales colleagues, incorporating product knowledge and
Sales methodology.
➢ Effective preparation of all sales colleagues for annual sales performance assessments, to ensure a high
standard is achieved and maintained.
➢ Weekly meetings with the branch manager, with feedback sessions on each individual sales colleague to
ensure that areas of improvement are identified correctly, pipeline information is discussed and assessed.
➢ Weekly forecast meetings are held with branch managers to ensure the quality of pipeline and
forecasting information. Accurate sales forecasting through proper understanding of DSP/SOLO and the
pipeline document.
➢ Drive cross divisional leads
➢ Hold monthly branch sales and service meetings where excellence is recognised and celebrated.
➢ Hold regular quarterly sales and service meetings to recognise excellence across all divisions.
➢ Conducting regular quarterly performance reviews with Sales colleagues to monitor development and
career path.
➢ Analyse service delivery in constructive communications with Branch Managers.
➢ Assist sales colleagues with preparation of proposals and presentations to board level.
➢ Initiate and coordinate development of action plans to penetrate new markets.
➢ Ensure that follow up is completed and effective communication with service takes place.
➢ Ensure that effective recruitment and selection is achieved by complying with best practice and the
divisional sales recruitment policy.
➢ Invest energy and motivation of staff and create a “customer service” culture.
➢ Drive all divisional and national reward and recognition schemes.
➢ Develop effective communication between the functional management team.
➢ Be aware and report any significant changes and competitor activity.
Requirements:
Key requirements
● A diploma or degree qualification in any business course
● A good grasp of the Company's products and services
● Proven experience as a Sales Team lead
● Strong orientation/connection with the values of service, relationships and teamwork and Customer!
● Ensure delivery of excellent sales results, goals and initiatives and excellent customer service.
● Negotiation skills
● Coaching skills
● Client service orientation
● High energy level / self motivated /
● Teamplayer / collaborative / initiative / innovative / persuasive
● High integrity / disciplined / structured / determined / tenacious
● Inspirational
● Well developed communication skills (written / verbal / non-verbal)
● Ability to form high level customer relationships
● Planning and organizing / work management
● Computer literacy -( MS word, Google, Excel and Internet)
● Numeric and Presentation skills
Benefits:
- Base salary.
- Company vehicle benefit.
- Commission
- Medical Cover: To be arranged immediately upon joining
- Pension & Group Life Assurance Cover: To be arranged after confirmation
- Promotional Opportunities
