Service Driver - Limerick

Position: Service Driver

Location: Co. Limerick

Contract: Permanent, Full Time

Salary: €25,826.38 Base Salary, paid monthly + €125 Monthly Allowance

A day in the life of an Initial Customer Delivery Representative:

Every day you will be required to service a cross section of customers where you will be expected to use your

problem solving skills to determine the most effective solution.

To carry out services as required at customer sites, install, fit, collect and exchange units/products thereby ensuring excellent service at all times.

Where appropriate, identify opportunities for additional sales and meet company performance targets.

Requirements:

Essential Duties & Responsibilities

Customer service

● Drive and deliver all customer service requests in a professional and appropriate manner.

● Provide various members of the service management team with details of customer service requests and other related information to ensure customer service expectations are achieved

● Ensure all stock and services supplied to the customer are suitable and appropriate.

● Always deliver the customers' promise.

● Promptly respond to customer complaints.

Decision making

● Identify sub-standard customer service and products, delinquent calls and report deficiencies to the line manager and service admin team.

● Contribute to route solutions for new customer service requirements and delinquent calls.

● Report service deficiencies to the line manager where relevant.

● Report all vehicle defects to the service team leader immediately.

● Report all accidents and incidents to the service team leader immediately.

Work processes

● Adhere to company Health Safety and Environmental policies and obligations.

● Complete all documentation and fleet management processes for vehicles.

● Complete all service delivery documentation using POD or hard copy paperwork

● Adopt driver best practices.

● Ensure the Service track system on your phone is used at all times and report any faults to the line manager and service admin team immediately.

● Ensure all customer service stock is loaded and unloaded correctly for each trip.

● The company vehicle must be kept clean and tidy at all times.

Communications

● Provide feedback to the line manager

● Support and communicate business requirements to customers as required.

Organising

● Ensure that all service deliveries are carried out in an efficient and timely manner.

Personal standards

● Complete all tasks as directed by your line manager.

● Adhere to company Health and Safety policies.

● Ensure the customers’ expectations are always met or exceeded.

● Ensure personal hygiene standards and appearance are maintained and all customer service visits

are carried out in a professional and polite manner.

Company resources

● Check supporting documentation received at the service centre, notifying the line manager of any discrepancies.

● Check customer stock requirements for deliveries and assists regular stock counts of stocks on vehicles.

Requirements

To be considered for the Relief Service Driver position you will Ideally have the following;

• A full clean Irish driving license
• Ability to meet deadlines
• Excellent communication skills both written and verbal
• Strong commitment to delivering customer excellence
• Strong organisation skills to effectively manage and prioritise workload
• Good eye for detail with a high level of accuracy
• Ability to use own initiative and have a positive ‘can do’ attitude

Benefits:

As well as joining a FTSE100 company, we also offer you:

• A competitive salary package
• Company Vehicle & fuel card
• Uniforms and Equipment
• Progression Opportunities
• 4 weeks annual leave increasing to 5 weeks
• Additional variable pay opportunity through the introduction of new business
• Access to Company pension
• Refer a Friend bonus
• TrustPilot reward
• Employee Assistance Programme
• Cycle to Work Scheme
• Life Assurance

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