Service Manager

Initital Washrooms - Service Manager (Full time)
Location - Morecambe

Salary - £25,577 pa

Initial Washrooms has an excellent opportunity for a Service Manager to join our team based from our Morecambe Location. Initial Washroom Hygiene is one of the UK’s leading providers of washroom, hygiene and floorcare services. Our team of experts provide fully serviced hygiene solutions to our customers, which enhances their washrooms and ensures they are compliant within key legislation.

Reporting to the Area Operations Manager, you will be responsible for leading, managing and developing a team of Service Technicians to ensure quality delivery of service and customer satisfaction.

You will receive a competitive salary package + bonus structure, fully maintained company vehicle, fuel card, mobile phone and company uniform.

If you're looking for a role where there are no two days the same then we want to hear from YOU!

The main duties for this role will include, but not be limited to:

• Supervise, develop and coach a team of Service Technicians
• Conduct & participate in monthly team and safety meetings
• Conduct regular site quality audits
• Inducting and training new staff members to the team
• Managing and reviewing service runs
• Administration related to servicing activities
• Managing customer feedback
• Covering service runs for Technicians when required
• Ongoing performance management
• Controlling service costs for your area
• Participate in regular stock takes and maintain strong stock controls

Requirements:

• 3+ years in leading and managing teams of direct reports
• Previous end to end recruitment, selection and performance management experience
• Excellent customer service skills and negotiation skills
• Excellent communication skills, both written and verbal
• Ability to work well under pressure and meet KPI's
• Time management skills
• Strong problem solving skills with the ability to think outside the box
• A UK Driver's license is essential
• COTC qualification in waste management is advantageous
• Prior experience in running a waste transfer station

Benefits:

• Benefit from life insurance and enrolment into our company pension scheme
• Explore exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.
• Refer a Friend scheme - to work for Rentokil Initial (and earn up to £1000)

A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 91 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. As a business we focus on the Right People, doing the Right Things and in the Right Way. We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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