Service Manager

Join our team and use your engaging leadership style to lead a team of service people to delivery high-quality service to our clients.

• Your chance to join a market-leading organisation
• Work within an experienced, supportive, and collaborative team environment
• Great package, onsite parking, and easy-to-reach location

Rentokil Initial has a great opportunity for a Service Manager to join the Townsville team. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor, and lead a team of service people to consistently deliver a high quality of service to our customers and encourage growth in our sales.

Responsibilities in this role include:

• Coach, mentor and train the Pest Control Team to achieve targets.
• Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
• Implement the regional annual operational plan.
• Conduct regular quality audits of specified client base and premises.
• Ensure company service practices are met and identify opportunities to improve service standards.
• Ensure service efficiency is optimised through tools and technology available.
• Ensure the team’s company vehicles are maintained in a safe, reliable, and clean condition.
• Proactively resolve customers’ issues.
• Develop and maintain long-term customer relationships.

It is expected that the successful candidate will have:

• Pest Control Licenced or willing to obtain a licence within the first 5 months through our in-house registered training organisation
• 3 or more years in a similar services role
• 3 or more years experience within a management role with a services or operations background
• Experienced in implementing Worksite safety initiatives, dispute resolution, and regular reporting to higher management
• High-level communications and commercial experience
• The drive to lead by example to set a high standard of customer service

About us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.