Rentokil Initial:
Rentokil Initial is a Global services company employing over 70,000 colleagues over 90 countries . Rentokil invented modern pest control, and celebrates its 100th anniversary in 2025 as the world’s largest and best known pest controller. With tens of thousands of dedicated pest control experts across 90 countries, the business protects public health and private livelihoods from rodents, cockroaches, moths, bed bugs, termites and more.
We believe in providing our employees with opportunities for growth and development, and we value their feedback. Equality and fairness are fundamental rights that we uphold for all our colleagues. Our company culture is built on the values of service, relationships, teamwork and responsibility which have been identified by colleagues across the world.
For more information about our company and career opportunities, please visit Rentokil Initial Careers
Our family of businesses includes:
- Rentokil Pest Control: The world's leading commercial pest control company, providing the highest levels of risk mitigation, reassurance and responsiveness to customers. Across the world, businesses and homeowners trust Rentokil to solve their pest problems. We offer a complete range of pest control services from rodents to flying and crawling insects, to other forms of wildlife management.
- Initial Hygiene: The world's leading hygiene services company, offering the widest range of hygiene services, including the provision and maintenance of products such as soap and hand sanitizer dispensers, hand dryers, air care and purification, cubicle and surface sanitizers, feminine hygiene units, Medical waste, and toilet paper dispensers, our solutions are specifically designed to help businesses mitigate risk of liability, reduce illness from germ and virus transmission and increase engagement levels. Our people provide dedicated and expert hygiene services in the washroom and throughout entire premises.
Our Rentokil Initial Head Office in Nairobi, Kenya houses central support functions including Human Resources, IT, Finance, Legal, and Marketing & Innovation. you will be supporting the business in East Africa, based in Mombasa, Kenya.
Requirements:
A Vacancy has become available for the position of Service Team Leader in our Kenya business, located in Mombasa. The primary duty of this role is to guide, organize, and cultivate a driven team of individuals and teams, ensuring that they deliver exceptional service to our customers. Additionally, the role focuses on optimizing branch service performance and ensuring compliance with all internal and external policies and legislative regulations.
Your day-to-day responsibilities will include:
- Lead a team of service colleagues (Programmers, Supervisors, Technicians) to reach targets
- Drive productivity, conduct regular performance reviews and interventions as needed.
- Ensure team competency through appropriate training for new hires as well as retraining of existing service and sales colleagues in collaborations with the Technical team
- Conduct In-Field Coaching sessions concluding Technician Performance Assessments (TPA) identifying success and training needs.
- Ensure compliance with company policies (e.g., OH&S, HR, Security) and maintain accurate training attendance records.
- Perform Supervisory Quality Assurance checks and maintain service quality reporting on these
- Resolve customer complaints ensuring customer satisfaction
- Drive sales opportunities to increase customer base
- Participate in customer retention strategies and conduct account reviews
- Manage overtime and leave while driving continuous improvement in KPIs.
- Facilitate regular performance reporting to the Branch Manager.
- Ensuring safety and the safe use of approved chemicals following Standard Operating Procedures and Safe Work Procedures.
- Manage service planning and data for effective productivity and accurate reporting
- Manager service costs and resource management aligned with business forecasts and targets.
Do you have what it takes? If you want to be considered for this role you will need:
- Relevant Tertiary Education advantageous
- Excellent planning and organisational skills
- 3 years Supervisory / Management experience (preferably within the services sector)
- Customer Care experience advantageous
- Valid driver’s license
- Numerical acumen
- Computer literate
- Persuasiveness/good interpersonal skills
- Competitive nature with tenacity and resilience to stress
- Integrity/reliability
- Strong ownership & responsiveness
- High energy levels (action orientated)
- Self confident/assertive/passionate
- Problem solving skills/solution driven
- Strong demonstration of the values of service, relationships, teamwork and responsibility
- Be self- motivated and display a high energy level
- Excellent planning and organisational skills
- Team player with a collaborative style
- Demonstrates the ability to take the initiative
- Excellent communication skills (written / verbal / non-verbal)
- Ability to form strong customer relationships at all levels
Benefits:
Are you interested? Here's what you can expect when you join us...
- Opportunity for Growth and Development
- Company contribution to medical cover
- Pension & Group Life Assurance are provided after 6-months tenure
- Use of a company car
Employment Equity
Rentokil Initial believes in supporting all employees to provide equal opportunities
and avoid discrimination. We also place emphasis on workplace diversity which
means that we are serious about creating an inclusive environment that accepts
each individual's differences, embraces their strengths and provides opportunities
for all colleagues to achieve their full
Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!
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