Service Technician

Job Summary

This role is responsible for the installation, servicing and de-installation of Rentokil Initial Trinidad Limited’s Pest Control products and maintenance of quality pest-free standards at the clients’ premises, to meet and exceed Company standards and customer expectations. Delivery of quality, on-time service to the clients.

Key duties and responsibilities

• Receive and review worksheets and clarify with Supervisor, any special work or items not clearly understood, ensuring that the quota of work for any given day is expeditiously completed.
• Arrive at appointments on time and contact the appropriate personnel (Supervisor or Service Controller) at the office immediately, for further instructions or for a replacement, should an appointment run over the allotted time, be postponed or cancelled.
• Inspect and carry out treatment for the control or eradication of pests. Use the appropriate dosage rates and equipment to discharge and dispense insecticidal spray, baits, rodenticides and other chemical preparations safely, professionally and without risk to yourself.
• Comprehensively and accurately enter service related information on the Company mobile device provided and/or any other Company documents required to accurately reflect the mileage between each appointment, time spent, the preparation used, the treatment applied and any conditions which may impede our pest management objectives.
• Report to the customer by issuing a copy of the service report, which must confirm the status of their pest control service, pests found and the corrective action is taken. In addition, communicate with the customer, where possible, to obtain feedback as to their level of satisfaction and concerns.
• Collect payment as requested by the company for pest control services or any other service delivered by the company and issue temporary receipts for all payments collected.
• Submit all payments directly to the designated personnel at the office ensuring that collections balance with temporary receipts, worksheets, and whatever the company requested to be collected.
• Ensure that the company’s uniforms, vehicles, equipment, preparations and documentation are for the express use of carrying out the company’s business.
• Ensure that the vehicle assigned to you is kept secure, clean, tidy, well maintained in safe road-worthy condition, with an adequate supply of gas and oil at all times and that it is courteously and lawfully driven.
• Ensure that the equipment assigned to you is kept secured and in good working condition at all times and that all preparations are kept secured in their poison-lockers, water-proofed, and rotated in the correct manner.
• Ensure adequate knowledge of the company’s preparations and their application rates as it relates to insecticidal spray, rodenticides, baits, baits stations and that traps are discharged, dispensed and affixed appropriately and according to their technical specifications as outlined in the company’s technical handbook.
• Ensure that you carry an adequate range of pesticides, in sufficient quantities, to complete the scheduled day’s work.
• Accurately record purchase of fuel and vehicle’s mileage, at the time of purchase on the company’s fuel card.
• Ensure that the company’s clothing and equipment are worn appropriately for your protection and for the protection of others and you project a professional appearance and attitude at all times ensuring that.
• Report any problems, difficulties, injury or damage of any kind at the job site, including damage found before the work has commenced immediately to the Supervisor, or in his absence to the Operations Manager/ S.H.E. Manager.

Requirements:

Competencies

• Organized
• Self-motivated
• Excellent interpersonal skills
• Excellent problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.

Qualifications and Experience

• At least three (3) CXC ‘O’ Levels
• Experience in driving a manual transmission vehicle

Benefits:

Group Health and Life Plan available.

Salary not disclosed