Support Services Admin

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced Scheduler/Support Services Admin to be a part of our fast-paced team. This an onsite position based out of our Fredericton office.

Location: 121 Gibson St, Fredericton NB E3A4E1

Salary: $41,000 - 42,000 annually

The Support Services Admin will be responsible for the managing our technicians’ routes within assigned territories. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

· Route the daily, weekly and monthly technician schedules to maximize customer service.

· Utilize route optimization software including but not limited to, creating capacity, decreasing technician travel time and increasing service efficiencies. 

· Review and adjust routes daily as needed in response to customer requests and colleague availability. 

· Move service orders or remove work orders as needed in accordance with customer requests. 

· Communicate one on one with technicians to adjust assignments, add/remove locations, or reassign technicians to additional routes to assist peers and/or customers.

· Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed. 

· Accept and respond to calls from Customer Service colleagues with customer requests and feedback. 

· Track individual technician productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues. 

· Routinely communicate with Operations Managers, Branch Managers and Regional Manager to share information and any technician concerns to support informed management decision making. 

· Interact with customers as necessary to ensure a world class service experience.

· Work solidly as a team with various departments

· Possess excellent, effective, business professional, communication skills.

· Capable of following written and verbal directions

· Work autonomously with daily tasks, to set priorities with little supervision

· Support team initiatives as defined by manager

· Be highly organized with strong attention to details.

· Possess problem-solving skills.

Requirements:

· High school diploma or GED – required

· Post-secondary education in a related area of study - preferred

· 2-4 years of professional collection experience - preferred

· Demonstrated proficiency with Microsoft Word, Excel and Power-Point

· Have knowledge of Google Suite, especially Google Drive and associated programs

frequently used at Rentokil-Terminix North America

Benefits:

Why Choose Rentokil-Terminix? 

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonus’s (after 3-month probation)!
• Competitive compensation

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.