Support Services Administrator

Support Services Administrator 

Hybrid in Concord, ON 

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships

Responsibilities:

• Data entry of new contracts, job sales, and product sales into our CRM software
• Upload and file copies of contracts for new customers
• Customer account maintenance. Contact updates, changes to billing, PO’s, etc.
• Daily and consolidated month end invoicing
• Process and apply credit memos as required.  
• Ensure accuracy in our invoice process, ensuring all relevant data is correct  
• Upload invoices into customer 3rd party portals.
• Print, sort and mail daily invoice runs as required
• Ensure month-end procedures are followed and deadlines met. 
• All invoicing must be completed by the last business day of the month
• Create reports in Excel to provide to customers with special requests monthly
• Verify accuracy of service work tickets and post in CRM
• Process credit cards in CRM as required
• Assisting to resolve customer disputes with the accounts receivable team
• Submit all vendor invoices for the branch into Coupa for payment processing
• Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
• Compile production and sales commissions reports to review with Branch Managers
• Assist Sales Reps and the Operations team with looking up customer info in CRM.
• Track business and technician licenses for expiry/renewal
• Assemble logbooks (info binders) for customers as required
• Shipping/receiving

Requirements:

• 2+ years of Admin experience in a fast-paced professional environment

• Demonstrated proficiency with Microsoft Word, Excel and Power-Point 
• Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
• Able to learn and use multiple computer systems
• Excellent proof-reading abilities 
• Strong analytical skills and attention to detail
• Able to multitask in a fast-paced environment
• Prioritise work without direct supervision
• Strong written and verbal communication 
• Able to exercise tact and diplomacy when dealing with others 
• Strong work ethic, punctual and maintain a professional demeanour

Benefits:

1 Opening

What is in it for you? 

• Company paid holidays, vacation and sick time.
• Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program that offers services such as free counselling services and other benefits
• Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
• Employee Discounts
• Fantastic Tuition Reimbursement benefits & Scholarship Programs

AI technology will be used in selecting candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.