Walkin - Drive: Jr. Executive Operations Capability - Vikhroli - 6th May, 2025

We are pleased to announce a walk-in interview for the role of Junior Executive - Operations Capability at Rentokil PCI, a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a fast-paced, technology-driven environment.

Walk-in Interview Details:

• Date:  6th May, 2025
• Time: 11:00 AM to 3:00 PM
• Venue: Rentokil PCI
  301, 3rd Floor, L D Building
  Mehra Industrial Estate, L. B. S. Marg,
  Vikhroli West, Mumbai, Maharashtra
  Pin Code 400079
  
• Contact: Smita Kapadia - 9819822909
• Shared CV on Email: [email protected]

Time-bound, errorless report preparation with indicators that will help the manager and GM Ops capabilities to analyze the complaint management process and its progress role & responsibilities .

1. Support manager operations along with close coordination of the reporting team in establishing a robust and dynamic end-to-end comprehensive system for effective complaint management for NKA accounts & timely SOS follow-up on a regular basis.

2. Collate various complaints across NKA customers, analyze, and provide feedback to the manager of operations capability.

3. As a result of a comprehensive complaint management & feedback system, enhance the customer service experience and strengthen customer confidence in RPCI leading to increased customer retention.

4. Maintain proper coordination with branches & NKA team (if required at the customer level also) to ensure monitoring of planning, scheduling, & on-time service delivery as per contract for select NKA customers.

5. With the support of the manager of operations, monitor:

a. SOS

b. TAT for all steps involved in complaint management

c. Collate & analyze data and prepare action plans and present findings on a regular basis in internal calls.

6. Any other work or projects assigned from time to time.

Skills preferred:

• Strong communication skills - verbal, written, and fluent English. Local languages preferred
• Basic computer proficiency - Google Suites/MS suite, iCABs, Internal systems and
• Strong Analytical skills
• Ability to work with branch team & NKA team for faster complaint resolution
• Preferred graduate from any field. Basic pest knowledge, complaint resolutioncustomer-facing.
• Good team player with the ability to collaborate with cross-functions (IT, iCABs, CCC, branches, NKA).
• Agile and flexible, must take initiative and be innovative in processes .
• Willingness to travel based on the needs
• Project Management & Time Management Skills: systematic and methodical working

KPI:

• Time-bound, errorless report preparation with indicators that will help the manager and GM Ops capabilities to analyze the complaint management process and its progress.
• On-time service delivery as per contractual obligations.
• 96 to 100 % SOS handled accounts.
• Improve recording of complaints (C7 & CO compliance) in icabs for all NKA customers .
• xx% reduction in the NKA customer complaints.
• Improving the NPS of NKA customers.
• Improve retention % for handled accounts

Requirements:

Competencies (Skills essential to the role):

• Strong Communication Skills - Verbal And Written
• Organised, responsible and able to work independently
• Good team player with the ability to collaborate with cross functions
• Tech Savvy - able to operate apps
• Analytical and Presentation Skills
• Good with Report Preparation
• Knowledge of iCABS, SCP, myR, SRA & other related softwares and applications