Rentokil Initial:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Find out more on careers.rentokil-initial.com
Our family of businesses:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity
Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.
Requirements:
A vacancy has arisen for a Branch Manager across 2 divisions of Rentokil Initial South Africa (Pest Control & Initial)
The purpose of the role is to grow the revenue, profitability and cash delivery of the branch. Constantly seek ways to improve the operating quality and efficiency of the branch in order to achieve high levels of service and performance that will meet or exceed the customer service expectations and relevant targets within set time frames. Additionally the role purpose is to identify and develop opportunities for development of branch personnel which will enhance and drive improved business performance
Key Outputs and Accountability
- Manage Customer portfolio and Customer Retention through good customer contact and relationship building and excellent service levels
- Secure Business Agreements (Service Level Agreements) and drive and grow business to maximize Portfolio Revenue
- Provide accurate management and forecasting related to finance : revenue, manpower, fleet, service costs, cash, profit
- Ensure that Accounts Receivable are within targets by managing the DSO
- Ensure that service planning and routing compliance is in place to optimize efficiency and productivity
- Ensure that productivity levels are at optimum levels to reach and exceed the state of service targets and reduce credits
- Drive the Health, Safety & Environment agenda in the branch reducing WDL and LTA to improve and meet business targets.
- Manage employee relations and performance through effective coaching and performance management
- Maintain and improve service quality ensuring that CVC targets are met and improved upon
- Manage all stock and branch assets in accordance with policies, procedures and targets ensuring compliance
Skills and Competencies
- People leadership and management skills with multi-team responsibilities
- Good understanding of SHE and risk management principles
- Ability to read and interpret financial reports
- Good understanding of Labour Law and Policies and Procedures
- Able to present and communicate information and reports in a meaningful format
- Forecasting skills
- Clear understanding how to optimize planning, routing, productivity and service delivery
- Customer Care skills
Qualifications and Experience
- Previous Operations experience in similar role
- Excellent Read, Writing Skills, MS Word, MS Excel, Google, Gmail etc
- Generic Management qualifications advantageous
- Minimum 5 years experience (in Service Industry advantageous)
- Excellent communication skills - verbal, written and behavioral.
- Good negotiation skills needed.
- Numeracy and Computer skills must be very strong and proven.
- People and performance management skills essential, with strong HR experience through to and including the Labour relations.
- Proven track record in resource, stock, fleet, manpower, discipline, procurement, finance, debtors, asset and policy management.
- Experience in contract management required
Benefits:
Are you interested? Here's what you can expect when you join us...
A number of benefits including:
- Medical Aid
- Retirement funding
Employment Equity
Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets.
Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!
