JUMP TO CONTENT

Base Manager - Kelambakkam

  1. Sales / Business Development
  2. Full-time

__jobinformationwidget.freetext.LocationText__

Kelambakkam, Tamil Nadu, India

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

  • The Base Manager/Branch Manager is responsible to generate new business opportunities and to ensure implementation of operations strategy & plan in order to set up a best in class, cost effective service delivery and achieve assigned P&L targets. Also has to maintain High level of engagement in cost management, people management and customer management. Additionally, he must deliver relentless execution of on time service with precision and at pace, and continuous process of optimising the resource. 

  • The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

SALES, OPERATIONS & CRM

  • Planning and achieving segment-wise revenue (CBU/RBU/etc.) as per annual operating plan. Ensure the revenue target is achieved.
  • Achieve revenue target of the base/branch with consistent performance on monthly basis
  • Ensure profitable business performance and expansion of Rentokil PCI’s services in selected segments.
  • Ensure corporate credit policy is implemented within stipulated timelines
  • Convert the built-up database into business and look for expansion and development of new business
  • Effective execution of systems and processes as per the guidelines to optimise the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps
  • Analyse competitor ’s activity and plan strategies to meet the challenges and report timely to the Reporting authorities
  • Ensure on-time Service delivery every time with precision and at Pace
  • Identify service GAPs and ensure non-recurrence of the same by implementing continuous monitoring, audit and improvement plans.
  • Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.
  • Increase productivity by effectively managing sales and service colleagues
  • Monitor and control costs such as manpower, chemical/material consumption and ensure proper use of equipment.
  • Ensure effective budgeting to yield good ROI at the base/branch
  • Ensure all the services are delivered ON TIME as per the static visits & ensure minimum backlog services helping in ON TIME RENEWAL
  • Ensure SCP devices should be active at all times & should be used for all service delivery 
  • Regular monitoring the operations KPI with operations Team & Service Planners in order to achieve the branch operations KPIs
  • Ensure materials are utilised as per the SRF and Cost sheet by Operations teams without any deviations
  • Briefing the Operations team on the cost sheet along with details of material utilisation.
  • Ensuring all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services. Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling
  • Ensure complaints are attended on time as prescribed

Overall Administration

  • To build awareness of SHE (Safety, Health & Environment)
  • Ensure compliance to policies are effectively followed in the Branch/Base including- HR, Training, SHE, PN, ATEX
  • Work closely with other functions and conduct regular base/branch meetings to review the performance of all team members. Maintain transparency with the subordinates while appraising them.
  • Build capability of base/branch teams and manage sales & service colleague retention
  • Ensure all statutory requirements are complied with on time
  • Conveying company policies & relevant matters within Branch in clear terms on time.
  • Ensure all supporting documents pertaining to appointments are sent by Branch.
  • Ensure compliance to statutory requirements and company’s policies.
  • Ensuring the branch/base is working in a congenial and harmonious working atmosphere, ensuring equal opportunity to work, earn incentive and perform
  • Handling grievances of subordinates
  • Monitoring & ensuring that employee training and evaluations are fulfilled as per job requirement.
  • Recruitment of qualified employees & creating a pool for meeting branch needs.
  • Work out growth plan for top performers in the branches / development of 2nd line for each position

Key Result Areas:

    • Base/Branch KPI’s
    • Faster Response – 2/24: 98/100, Root cause analysis and CVC
    • P&L – Base/Branch Target and Service Productivity
    • Achieving Gross sales, jobbing and product sales targets
    • Achieving Total Sales revenue
    • Customer retention
    • Customer Voice Counts
    • Your Voice counts progress

Competencies (Skills essential to the role):

  • Deliver results : Need to deliver what’s required
  • Act Commercially : Uses business thinking
  • Manage Self : Manage own emotions
  • Coach and Develop : Coach and Develop by giving practical support Work with Others : Work with Others being a team player
  • Display leadership : Display leadership through communicating expectations & direction

Requirements:

Educational Qualification / Other Requirement:

  • Bachelor’s Degree (or its equivalent) in a related area and Minimum of 5 Years Experience in Sales or Operations, Team Handling & Problem Solving Skills.

    Role Type / Key working relationships:
  • People Manager
  • The role will be working closely with Divisional Leadership Team, Branch Sales, Operation and all support function team to meet the objectives of the organisation.

Benefits:

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

List #1

Articles you might be interested in

An image of a white female with brown shoulder length hair, smiling warmly
Want a Career at Rentokil Initial? Here's the Inside Scoop from Our Recruitment Manager

Teaser

Career Pathways

Content Type

Blog

Publish date

12/11/2024

Summary

Landing your dream job can be tricky. Acing that application? Even tougher! But don't worry, we're here to help. We sat down with Jo Sharpe, one of our top Recruitment Managers, to get the insid

Teaser

Want the inside scoop on how to land a job at Rentokil Initial? Our Recruitment Manager spills the secrets!

Read more
Sam Schader I.T Director at Rentokil-Initial
From Graduate to IT Director: Follow Sam's Journey

Teaser

Company update

Content Type

Life at RI

Publish date

04/08/2024

Summary

Sam Schrader is the UKIB Region & Corporate Functions IT Director at Rentokil Initial. She first joined Rentokil Initial as a graduate student in the RI Management program in April 2005, where

Teaser

Read about Sam Schrader's fantastic journey from a new graduate to becoming the IT Director at Rentokil Initial. Sam's story shows us how learning from others, trying out different jobs, and always being willing to learn can lead to great success in the IT and business industry. Explore her story to see what it takes to build a successful career.

Read more
Person typing on a keyboard and tapping a futuristic illustration of people icons
Unveiling our new careers site!

Teaser

Company update

Content Type

News

Publish date

11/29/2023

Summary

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values. Why the c

Teaser

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.

Read more
Group of female graduates posing together
What is the Rentokil Initial graduate scheme like?

Teaser

New hire

Content Type

Blog

Publish date

09/08/2023

Summary

Inside the Corporate graduate scheme: 1 scheme, countless experiences Aman Bains, Finance Graduate "One thing I have learnt during this graduate scheme is that my career is

Teaser

Read more
Employees celebrating Initial's 120th anniversary at a warehouse with Initial blue signage
Initial celebrates 120 years!

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London, with customers’ initials embroidered

Teaser

In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London,

Read more
Group of employees posing for the Asia torch journey charity initiative
Asia torch journey

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

Carrying the RI torch across Asia and MENAT Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to

Teaser

Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to become the most loved and respected services business on the planet.

Read more
England female cricket team hugging on the pitch
Period Dignity

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

Promoting Period Dignity in partnership with the England and Wales Cricket board Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership d

Teaser

Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership designed to bring period dignity to grassroots cricket by ensuring menstruation is not something that holds back women and girls from playing cricket.

Read more
Two women working in a Rentokil Initial science lab
Future Innovation

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

New science opens doors for future innovation At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers. Our world-lea

Teaser

At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers.

Read more
3,500 Trees

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

Another 3,500 trees planted in the Pacific! This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers in the largest community tree planting weekend at the Nightwings rainf

Teaser

This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers in the largest community tree planting weekend at the Nightwings rainforest to plant over 3,500 trees.

Read more

Search

Browse Jobs