Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Position is remote with travel
This role is responsible for leading and managing associates across multiple Markets to analyze and improve overall Bird & Bat service
delivery. This role will lead the review of policies, processes, and operating procedures to identify areas that can improve service delivery
and reduce safety exposure and Call backs in a high-risk line of business. This role will strategize and implement new policies, procedures
and processes to improve efficiency and effectiveness of branches across the Country.
Key Performance Indicators
• Revenue growth
• Gross Profit on Jobs
• SHE Compliance
• Colleague retention and engagement
• Quality Leadership Scorecard and other quality metrics
• Customer Reputation
• Customer Retention
• Reduction in Callbacks
Principal Duties and Responsibilities
• Leads the review and analysis of policies, procedures and processes within Markets and branches to identify areas in need of
operational improvement to better support Bird & Bat service delivery
Identifies, researches and evaluates technologies and tools that will support operation excellence across Markets branches
to ensure operations are run on the most current and effective technology and systems
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Strategizes and creates proposals for process improvement ideas that include implementation action plans, resourcing
requirements, project timelines and scaling plans to reduce litigation and risk exposure and improve operational efficiency of
Markets and branches and service delivery
•
Leads and manages reporting and communication to executive leadership related to past improvement implementations to
ensure all process, policy and procedure changes are measured and provide the expected outcomes for improvement
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Work collaboratively with stakeholders across various business groups to ensure that recommendations and solutions are
scalable and assists with development of playbooks, processes documentation, training and certifications to ensure smooth
implementation across other functions/branches
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Responsible for general team management and leadership duties including, hiring, training, performance evaluations,
development plans and individual coaching of their team
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• Manages a team including; Branch Manager and Operations Managers
• Reinforces service standards by conducting quality control training and inspections.
• Ensures revenue and profit plans are achieved.
• Implements company programs, initiatives, and current operational guidelines.
• Participates in recruitment, interviewing, hiring, and training branch staff as appropriate.
• Monitors regulatory compliance with state and federal agencies.
• Leads periodic and ad hoc branch meetings.
CANDIDATE SUMMARY
Required Experience
• Bachelor’s degree strongly preferred
• 2-4 years management experience in a fast-paced environment preferred
• Profit & Loss (P&LS) and asset management preferred
• Sales management preferred
• Business acumen
• Skill in managing and leading assigned projects and associates
• Skill in organization and time management
• Skill in written and verbal communications, including public speaking
• Attention to detail and analytical skills
• Skill with Microsoft Office and Google Applications
• Ability to obtain and maintain pest management and other certifications and licensures as needed
• Ability to maintain a valid drivers’ license
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• Ability to relocate as needed
• Skill in second language preferred
Required Leadership Traits and Characteristics
• Highly commercial and entrepreneurial with an attestable customer focus and growth mindset.
• Outstanding analytical and problem-solving abilities with a strong understanding of corporate operations
Excellent people management skills with demonstrable experience of leading a large, dispersed and diverse workforce across
multiple locations and geographies.
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Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as
required.
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Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external
stakeholders.
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• Ability to listen with empathy
Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while
maintaining sound judgment and a rigorous focus on the details.
•
Formal Education, Qualifications or Training
• Bachelor's Degree in business or management-related field required
• Three years progressive mgmt. experience in a related service industry
• Successful track record as a Branch Manager (internal candidates)
• Three (3) years plus of operational experience
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
Know Your Rights - Workplace Discrimination is Illegal
Pay Transparency - Nondiscrimination Provision
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