Credit Control Team Leader

Rentokil Initial is currently in search of an experienced Credit Control Team Leader to join our fast-paced team based in Sydney. We are looking for someone with excellent communication skills, the ability to prioritise, and stick to deadlines but most of all, someone who is passionate about providing the best level of service to our customers and enjoys leading a great team for a great company to meet objectives.

What's in it for you:

• A market-related salary plus great benefits
• The chance to work for a multi-national business offering excellent growth and development opportunities
• An experienced, supportive, and collaborative team environment

The main duties for this role include:

• Providing operational direction and advice to the team in account management matters to create mutual advantage.
• Design and implement systems and processes to effectively & efficiently manage accounts
• Work with sales and support teams to ensure account and invoicing setup best meets client requirements for key strategic accounts and contracts 
• Implement credit policies, procedures and programs to optimise the collection of receivables within Rentokil-Initial trading terms.
• Responds to customers and internal customers through various communication methods satisfying needs promptly and efficiently.
• Customer account, administrative and credit matters are understood and championed
• Work with customer and other resources to understand the customer’s key business processes and independencies and provide solutions compatible with Rentokil Initial offerings.
• Experience in overseeing the resolution of overdue accounts, negotiating payment plans, and working with debt collection agencies when necessary
• Preparation and management of fortnightly branch meetings
• Reconciliation of major accounts

The ideal candidate will possess:

• Ability to guide, motivate, and inspire the team to achieve targets and maintain high performance
• Experience in managing workloads, delegating tasks, conducting performance reviews, and addressing performance issues
• Defining realistic targets and ensuring the team understands their roles and responsibilities
• Previous experience with credit control in a leadership role
• The ability to build long-term internal and external relationships
• Strong written and verbal communication skills, with the ability to articulate clearly and professionally at all levels
• Attention to detail and problem solving
• Intermediate Google Office skills
• Time Management and Organisational Skills
• Ability to handle difficult and sensitive situations calmly and professionally