Customer Experience Administrator (Remote)

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our Customer Administrators do?

Support the market field operations by performing general administrative day-to-day and ad hoc tasks. They also work with various cross-functional teams as necessary, to resolve customer issues. Support functions may include but are not limited to customer follow-up requests, data entry, collections, national account support, and problem solving.

Responsibilities include, but are not limited to the following:

• Provides excellent service to Field Pest Operations by completing ad hoc requests submitted via email or phone call from field colleagues within the service level agreements. Tasks include but are not limited to customer account updates, adjusting district portfolio, sales entry, PO request, and creating residential transfer packets.
• Executes critical day-to-day tasks including work order completion, reviewing incomplete Work Orders from the previous day, reconciliation and invoice generation.
• Manages and provides support for the Regional and National Account Customer Portal.
• Supports operations scheduling needs with a focus on scheduling crew work, organizing and scheduling subcontractors, fumigation, and other specialty line of business needs.
• Processes specialist payroll and commissions including entering approved time off requests into PestPac, adjusting time as directed by leadership, auditing for time and/or production abnormalities and submitting time to payroll.
• Compiles month-end reporting such as the Portfolio, A/R Billing, and Cash and Service Completion Reporting.
• Processes customer payments, updates credit card information, and submits deposits to the corporate office.
• Supports regional leadership with complaints and disputes through gathering customer account information and history.
• Works cross-functionally with Retention Specialists to process cancellations and adjustment of services.
• Works on miscellaneous projects as assigned

What do you need?

• High School Diploma or GED required
• 2 years of administrative experience
• Ability to communicate effectively at all levels within an organization
• Analytical skills and attention to detail
• Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends.
• Strong organizational skills and ability to multitask
• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
• Able to demonstrate strong levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details.
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
• Must pass pre-employment background screen

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions 

 
Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
 

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