Customer Service Consultant

Rentokil Initial has an exciting opportunity for an organised Customer Service Consultant working with our Kununurra Pest and Fire services, The ideal candidate will need a high level of communication, deliver great Customer Service and well-developed administrative skills to assist the team based in Darwin on a full-time basis.

The key responsibility of this position is to provide full administrative support including:

• First point of customer contact for general pest and fires service enquiries - via phone and website
• Compilation and generation of regular reports and invoicing
• Providing support to all clients in regional and remote locations
• Ensure tasks are processed in an accurate and timely manner
• Responsible for keeping inventory of internal and external office supplies replenished
• Sales and Quotes for Service provided
• Drawing up contracts for services offered
• Processing purchase orders
• Scheduling and booking technician jobs for smooth client service
• Planning and scheduling Remote and regional service runs across WA and the NT
• Processing enquiries efficiently and pro-actively resolving client issues
• Supporting the Services team and Operations Team to achieve targets and deliverables
• Attention to detail a must

The ideal candidate will possess:

• Valid Australian working rights and residing in Australia (essential)
• Availability to work full-time (essential)
• You will posses high level problem solving and a think on your feet mentality
• Strong communication and Customer Service skills (written and verbal)
• Sales experience
• Adhere to business procedures
• Ability to effectively communicate with all levels of the business and clientele
• Ability to work independently and within a team environment
• Tech-savvy with the ability to navigate across multiple databases
• High attention to detail and excellent organisational skills
• Data entry accuracy
• Ability to maintain confidentiality
• Ability to work under pressure and multi-task
• Complaint handling and conflict resolution skills 

If you are a team player with strong administration skills and are looking to make the move to a global organization with plenty of scope for growth and contribution to a multi-faceted organization APPLY TODAY

ABOUT THE COMPANY

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.  

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."
Angela Smith - Technician

“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager

“Being in the Rentokil Initial Team, it feels like a family.”
Thanh Nguyen - Technician

“I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.”
Jim Evans - Senior Technician