Customer Service Coordinator

Join Our Team: Sales and Customer Service Coordinator

Are you a detail-oriented professional with a passion for supporting high-performing

teams? We are looking for a Sales and Customer Service Coordinator to act as the

backbone of our sales department. In this role, you won’t just be managing paperwork;

you’ll be the “ engine room” ensuring our sales processes run smoothly, our data is flawless, and our customers receive world-class support.

If you thrive in a fast-paced environment where accuracy, compliance, and relationship-

building are the keys to success, we want to hear from you.

Key Responsibilities

Sales Operations and Data Integrity

•  Master File Ownership: Take full ownership of the Sales Master file, ensuring

daily updates are completed with 100% accuracy in line with Standard Operating

Procedures.

•  Contract Compliance: Audit all sales paperwork for clarity and completeness.

Track new, renewed, and amended contracts to ensure they meet our Branch

Service Level Agreements.

•  Commission Support: Partner with the Sales Manager to accurately compile

and calculate monthly sales commissions.

•  Lead Coordination: Manage the flow of sales leads to ensure rapid response

times, providing feedback and recognition to those who generate the

Opportunities.

Customer Excellence and Problem Resolution

•  Proactive Support: Act as the primary point of contact for field sales

consultants, helping them resolve customer queries in real-time.

•  Issue Tracking: Ensure customer issues are communicated to the right

stakeholders immediately, including raising and tracking customer in jeopardy tickets in our system

System.

•  Relationship Management: Build and maintain strong rapport with both internal

departments and external clients through "educated" feedback and prompt

Service.

Administration and Team Synergy

•  General Admin: Support the team with tender submissions, customer

correspondence, filing, and general reporting.

•  Cross-Functional Collaboration: Foster a positive culture between the

Operations, Sales, and Business Support functions to keep business flowing

Seamlessly.

•  Process Improvement: Identify ways to improve paper-flow and contribute to

the continuous improvement of the team's performance and culture.

Compliance and Safety

•  Safety, Health, and Environmental Leadership: Monitor Safety, Health, and Environmental practices

within the sales team, ensuring monthly compliance tasks are finished on time.

•  Policy Adherence: Ensure 100% compliance with all company policies,

including OH&S Human Resources, and Security protocols.

What We Are Looking For

•  The Detail Specialist: You catch the errors others miss. You understand that

“accurate” is the only acceptable standard for data.

•  The Problem Solver: You don’t just report issues; you find solutions and follow

through until the customer is satisfied.

•  The Communicator: You can explain complex info clearly and maintain a

professional, helpful tone under pressure.

•  The Tech-Savvy Admin: Proficiency in Customer Relationship Management tools and advanced

Excel skills are highly regarded.

Why Join Us?

You will be a vital part of a branch that values teamwork, celebrates success, and

prioritises the safety and growth of its employees. We offer an environment where your

contribution to the "bigger picture" is recognised every single day.

Ready to coordinate our success? Apply today!

About us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers