Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Overview
Responsible for overseeing, developing, and implementing communications initiatives to drive enterprise change and upskill leadership capabilities across the organization. This role enables business performance by driving clarity during periods of change, embedding corporate culture in daily behaviors, and equipping leaders to communicate effectively at scale. The position ensures that the company's vision, mission, goals, and key messages are clearly communicated to colleagues and stakeholders. It also directs the day-to-day operations of the communications team, including performance management, talent development, budgeting, and resource allocation. Additionally, the Director provides interim crisis communications management and public relations support to protect brand reputation.
Duties & Responsibilities
Strategic Partnership & Counsel: Acts as a strategic business partner to the senior leadership team, ensuring all change initiatives are sequenced for maximum impact and minimum field disruption. Partners with executives to recognize and capitalize on internal and external opportunities.
Change Leadership Framework: Defines the end-to-end Change Leadership and Communication framework for the organization, ensuring proper socialization to the right audiences at the right times to increase adoption and readiness.
Corporate & Global Alignment: Connects the internal and external voice of the organization through high-quality storytelling, aligning local strategies with global themes to bring the mission, vision, and values to life.
Team Leadership: Directs a high-performing team of specialists, overseeing recruitment, performance management, and professional development to build a best-in-class Colleague Engagement, Communications, Change, and Innovation function.
Content Execution & Pacing: Guides the team in the writing, design, and timely production of communication materials, including video/audio scripts, executive letters, speeches, print, and digital content. Leads the proper pacing of content delivery across the business.
Technological Innovation: Develops strategies to utilize new media technologies (e.g., convenient, mobile access) consistent with overall vision and business objectives.
Crisis Management: Identifies potential organizational risks and assists with crisis communication planning, drafting media talking points, and keeping senior leadership apprised of relevant information.
Mentorship & Upskilling: Serves as a mentor across the enterprise to upskill communication and change capabilities among organizational leaders.
Candidate Requirements
Education
Bachelor’s degree in Communications, Public Relations, Business Administration, or a related field required; Master’s degree or MBA preferred.
Six Sigma, PROSCI, or PMP certifications preferred
Generative and Agentic AI experience preferred
Experience
Minimum 10 years of progressive experience in corporate/internal communications, change management, or public relations. Consulting background highly desired.
Minimum 7 years of progressive leadership experience; preferably across multiple locations or in a matrix organization.
Proven track record of leading and managing high-performing teams, including remote teams.
Skills & Competencies
Excellent writing, presentation-building, and negotiation skills with an ability to tailor messages to diverse, multiple constituencies. Executive presence with a demonstrated ability to influence at all levels of the organization.
Solid business knowledge, organizational savvy, and the ability to operate effectively in both strategic and operational capacities. Strong customer focus and growth mindset with a consultative approach to finding root-cause solutions.
High levels of drive, work ethic, and personal accountability. Ability to respond to rapidly changing conditions with agility, sound judgment, and rigorous attention to detail.
Outstanding problem-solving abilities and a strong understanding of both internal and external communication strategies.
Excellent people management and leadership skills. Proactive approach to tackling challenging assignments with enthusiasm and resourcefulness.
Ability to maintain discretion and handle confidential information. Flexibility to travel and work non-traditional hours as necessary to account for global time zone differences and PR/media crises.
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching, within your regular work environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
Incumbent will be subject to:
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues so classified. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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