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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Introduction
Rentokil Initial is an international business services company employing over 40,000 colleagues across more than 80 countries. Our mission is to protect people and enhance lives, for example by controlling pests to ensure safer foods and medicines, improving hygiene in schools and enhancing interior office and retail spaces with plants and scenting.
We are global leaders and experts in the fields we operate in, investing in training, science, innovation and technology.
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
At Rentokil Initial, our ambition is to become a world-class employer of choice. We believe that by doing what's right for our colleagues we will in turn deliver a brilliant service for our customers and ultimately create shareholder value. This is at the heart of our RIGHT WAY plan.
Creating a diverse and gender balanced workforce is part of putting this plan into action. We value diversity and inclusion and Rentokil Initial is committed to treating all colleagues with fairness, dignity and respect.
As a responsible business we have mitigated 100% of our carbon footprint through the work of climate change charity Cool Earth.
The Rentokil Initial family of businesses:
Rentokil Pest Control is the world's leading commercial pest control company, operating in 80 countries and ranked in the top 3 in 65 of those countries.
We also have specialist businesses such as Initial Hygiene, Initial Workwear, Ambius, Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.
Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.
Working within our functions departments, you would be supporting all of our business globally
Group Risk Management Function
The objective of our Group Risk Management function is to identify the insurable risks to which the group is exposed and to use risk management techniques to ensure that the group’s assets are adequately protected and potential liabilities are avoided in the most cost effective manner.
The company decides centrally the level of external insurance to purchase and how much risk should be carried internally, either by creating reserves in the group’s internal insurance vehicle (a captive) or by choosing to carry the risk in the business. The company operates group-wide insurance coverage for all external insurance arrangements.
Participation in group insurance programmes is mandatory unless special arrangements are agreed with the group risk management function.
The group operates polices over the provision of insurance covering the following areas:
Participation in group global insurance programmes
The appointment and use of the group’s chosen insurance broker
The operation of effective contractual management in relation to contracts with customers, suppliers and sub-contractors to ensure that liabilities are appropriately transferred to others and that those liabilities retained are within acceptable / agreed limits
The prohibition of initiating insurance locally
Participation in the group insurance renewal processes
Undertaking pro-active loss control activities
Purpose of Role
We require an experienced general administrator to perform the general insurance administration tasks for our North America businesses. The Group Insurance Coordinator - North America will assists with a wide range of routine assignments in specialty areas in Risk Management.
The nature of work involves supporting the Risk Management Program under the direction of the Group Risk Manager - North America. The program addresses all all aspects of the risk management / insurance program, projects and functions including but not limited to Surety Bond Program, Merger and Acquisition process, vendor invoice processing, risk and insurance contract recordkeeping/management, process documents and other Risk Management duties. Assist leadership in the planning, development, and execution of strategies for a comprehensive risk management program. Assist the Risk Management team in accomplishing tasks and duties in areas such as insurance renewals. Be self-driven and consistently exhibit a positive attitude, commitment to the team and company. In this role, you will have to work closely with various stakeholders both internally (Local business managers, M&A, Group SHE, Group Legal) and externally (Insurers & Brokers)
Key Responsibilities
The role’s key responsibilities will include:
Administration support on the annual Insurance Renewal Process in Origami (in-house RMIS) Partners with various departments to gather information and/or leads the information gathering process for insurance renewals throughout the year. Collect data, create reports, and communication
For North America acquisitions, support GRM-NA with Due Diligence exercises, coordinate Broker support for local insurance policy review and coordinate the checklist completions by UK Risk team, including integration of target business into insurance program.
Support payroll reporting, filing and payment processing for US Monopolistic WC state programs.
Support and coordinate the property risk survey programme with insurers and monitor business performance in completing recommendations
Validating and ensuring all necessary documentation distributed in timely manner (Insurance policies/cert/TWIMC/completion of customer questionnaires)
Verifies the accuracy of invoices; researches and corrects billing errors; monitors and tracks expenditures, administers and reconciles Workers Compensation imprest account and other risk related accounts,
Lead administration of Surety Bond Program with the direction and oversight of GRM-NA
Assist in the audit processes for insurance and captive audits
Ad-hoc project work for Group Risk Manager- NA and other team members as needed.
Respond to requests related to Insurance Compliance forms as needed, i.e. MVA record requests Indiana DMV, etc.
General Administration support for the Department
Key Competencies
DELVER RESULTS
The ambition to achieve goals/objectives and the discipline, organisation and perseverance to deliver
outstanding customer service. Work Level 2s need to focus on delivering what’s required.
• Establishes SMART objectives for self and others
• Is enthusiastic and works with energy to achieve company standards and goals
• Monitors progress of objectives and takes action to ensure delivery to agreed timescales
• Plans, organises and prioritises workload effectively
ACT COMMERCIALLY
The ability to gather and make sense of large amounts of information and apply it to make business and
customer focussed decisions. Work Level 2s need to use business thinking to make decisions.
• Uses experience to solve current problems
• Uses a straightforward and practical approach to handling business issues
• Understands how own actions impact on costs and finds the most cost effective solution to meet needs
MANAGE SELF
Managing emotions to remain calm, focused and optimistic while dealing with a constant stream of
demands. Work Level 2s need to manage their emotions.
• Is aware of own feelings
• Manages own feelings to remain clear and focused
• Has positive expectations that things will work out
• Is aware of own development needs and takes steps to improve these
• Knows how to take care of themselves so they can be at their best
COACH & DEVELOP
The encouragement of long term development of others to build capability. Work Level 2s need to give
practical support.
• Trains team members by giving directions or demonstrations
• Gives practical support or assistance to make job easier for the other individual
• Asks questions, devises tests, or uses other methods to ensure that others have understood
Gives support to others and praises more than criticises
• Recognises success
W0RK WITH OTHERS
Building relationships and collaborating with others (e.g. customers, colleagues, partners & suppliers) to
achieve our mission. Work Level 2s need to be team players
• Offers help and advice when asked
• Is supportive and/or positive of other members of team
• Freely shares information knowledge and experience within own team and with other
Departments / business units
• Commits to team decisions
DISPLAY LEADERSHIP
The ability to inspire others to achieve Rentokil Initial’s objectives and to hold them accountable for high
standards of performance. Work Level 2s need to communicate expectations and direction.
• Gives clear directions – ensuring communications are clear and simple
• Communicates objectives and shares helpful information with the team/individuals
• Listens to individuals and includes their ideas in decisions made
• Conducts regular team meetings to share information and listen to ideas and concerns
• Adapts style to suit customers and colleagues
Qualifications, Experience and Skills
Essential
Graduation with a diploma in office administration from a recognized educational institution, supplemented by considerable office management experience in a busy office environment; or an equivalent combination of education and experience as determined by assessment
Aspiring to become a member of an Insurance professional body
3 to 4 years’ experience within an Insurance Administration role
Good understanding of commercial policy wordings
Excellent English written and verbal communication skills.
Demonstrated knowledge of Google Applications (GMail, Google Sheets, G-Suite applications (GMail, Google Drive, Google Docs and Google Sheets) Microsoft Office (Word, Outlook, Power Point, Excel).
Time management skills, ability to prioritise work activities and work under own initiative
A good eye for technical details and ability to complete all tasks in a thorough manner
Positive approach and resilient in the face of obstacles
Ability to work well in a fast paced team environment
Desirable
Experience in a legal environment, basic accounting and records management would be assets
Use of Risk Management Information systems
Previous experience of working in a service industry
Multi-linguistic
Use of a Google Account (emails/calendar/meetings/drive)
Full current driving licence.
Exposure to commercial Insurance market
Base Pay Range
: $0.00 - $0.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
Know Your Rights - Workplace Discrimination is Illegal
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By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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