Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
The primary purpose of this role is to sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably and ethically by executing the company designed sales process. The role of the Inside Sales Professional for Rentokil Terminix Pest Control is to meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer focused service.
Key Performance Indicators
Calls Handled per Selling Hour
Calls to Leads Created %
Sold $ Value per Selling Hour
Inside Sale Closing Rate %
% Achievement to Sales Quota (BST)
Creative Field Sales Inspections per Selling Hour
% of Revenue to Sold Sales
Bundle Rate
Principal Duties and Responsibilities
Selling & Partnership
Effectively manage inbound daily sales calls expectations.
Consistently maintain a 60% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan.
Consistently achieve and exceed monthly Base Line Sales Target.
Clearly identify and execute the Inside Sales 6 Step Sales Approach.
Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.
Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan.
Effectively Execute Residential Campaigns for both new and existing customers.
Execute outbound and SMS campaigns as needed. Needs are determined by inbound volume. During non-peak months, it may be necessary to support campaigns other than Inbound.
Call volume standards are 12-15 Calls per Hour.
Meet or exceed a monthly call quality sc
Meet or exceed an average monthly call quality score above 75%.
Communication, Planning & Tracking
Communication- speaks with prospective clients- over the telephone, via email, or through web chat software- to discuss our value proposition and lines of business.
Communicates details to sales partners for successful inspections. This includes taking good notes and conveying customer’s needs via sales system, and where required via email/phone
Tools- Makes effective use of Google Apps, CCM Scheduling, and SalesExec
Activity Tracking– Log call and email activity (attempts and notes) in tasks accurately and meet deadlines as appropriate.
Tracks and reports monthly commissions utilizing designated process
Organizes call and email activities to maximize customer interface time.
Archives and manages important email communications and documents.
Required Experience
1-3 years successful experience at a rapidly growing professional sales organization.
1-3 years Call Center experience
Proven history of driving sales results and achieving goals
Must possess superior verbal and written communication skills.
Experience in effectively collaborating with internal and external stakeholders
Proven success in a dynamic, fast paced environment
Successfully meet pre-employment background screen
Required Leadership Traits and Characteristics
Deliver Results
Achieve & exceed goals/objectives and deliver outstanding customer service
Strive to overcome perceived obstacles.
Challenge established ways of doing things to achieve goals more effectively.
Seek feedback from others in order to plan performance improvement to achieve goals.
Act Commercially
Ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions.
Use understanding of trends and patterns in business data to address issues and develop business plans, actions or processes.
Research the competitive environment to identify opportunities and threats.
Review current business processes and activities in order to seek improvement.
Make tough business decisions in light of customer and commercial requirements.
Manage Self
Adapt behaviour to positively affect outcomes and manage emotions to remain calm, focused and optimistic while dealing with a constant stream of demands.
Display courage.
Show awareness of both positive and negative impact on others and how this affects outcomes.
Resolute in sticking to decisions that are beneficial to the business, even if they are not popular.
Work with Others
Build relationships and collaborate with others (e.g. customers, colleagues, partners & suppliers) to achieve individual & team objectives.
Demonstrate willingness to learn from others’ experience and contribution.
Take initiative to resolve conflict through listening to all parties.
Personal Attributes
Strong communication, collaboration and problem solving skills
Strong attention to detail and willingness to learn
Self-motivated with the ability to work independently
Excellent organization and time management skills
Formal Education, Qualifications or Training
No licenses/certificates are required for this position.
Pay Range
Hourly: $18.00 - $22.00
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
Know Your Rights - Workplace Discrimination is Illegal
Pay Transparency - Nondiscrimination Provision
California residents click here to review your privacy rights.
By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.
The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.
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