JM Supervisor - Guwahati

ABOUT US:

Rentokil PCI brings to the Indian market the expertise of over 90 years of Rentokil, the world's largest commercial pest control company with operations in more than 70 countries and PCI, the number one pest control company in India with presence in the local market for over 60 years.Rentokil PCI aims to set new standards for customer service with operations across 300 plus locations in India. The company also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Supervisor is responsible for managing a team of technicians and delivering quality services and service excellence through them.

The incumbent will report to the Branch Manager/Operations Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES

● Manage a team of technicians and deliver Service Excellence through a team.

● Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered.

● Ensure the customers hygiene needs are met by pest control/ Hygiene technicians by recommending appropriate solutions

● Support technicians through training, coaching and field accompaniment

● Oversee the resourcing, deployment and development of technician

● Ensure the teams are complying with the latest Health & Safety, Environmental and Pesticide usage regulations

● Support in preparing various reports for internal and external customers

KEY DELIVERABLES

● Efficient & effective execution of contractual obligations

● Technicians' training, coaching and field accompaniment

● Resourcing and deployment of Technicians.

CORE COMPETENCIES

● Assertive and Self Confident

● Positive Attitude

● Takes pride in their work

● Ability to work Independently

● Well Groomed

Requirements:

EDUCATIONAL / OTHER REQUIREMENTS

● Graduate (B. Sc. (Chemistry / Zoology / Agriculture).

● Min 2 + years’ experience in Field Operations.Any prior experience in Supervisor of pest management or service industry is desirable.

Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)

● Good in MS Office (Expertise in Excel)

Benefits:

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation