Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
This position oversees the centralized collections process for US and Canada businesses with team, dunning notices, automatic dialers and heavy branch interaction.
Key Performance Indicators
Days Sales Outstanding (DSO)
Positive Customer experience during dunning process
Increased productivity and cost savings
Principal Duties and Responsibilities
Recommend and oversee development of action plans to address collection issues
Design and lead implementation of processes and other improvement measures for Collections operations
Establish and implement new solutions based on detailed analysis and validation of processes
Set KPIs and manage team to target goals
Provide KPI’s update weekly for each team to Senior Leadership
Publish internal monthly reports summarizing results to operational management in a timely manner and in a useful format to aid in understanding of A/R status.
Team Building Skills – able to manage a Collection team efficiently
Develop training strategy and materials for Collections team
Provide innovative solutions for automation in information processes
Facilitate Weekly Meetings and Annual Meetings
CANDIDATE SUMMARY
Required Experience
5 to 7 years experience in Credit & Collection required
Strong Computer Skills – Advanced Microsoft Excel or Google Sheets experience required
Experience managing collection function and working cross-functionally
Understanding of credit reporting systems (e.g., Dun & Bradstreet/Equifax)
Experience with credit worthiness assessment, credit line assignment
Strong Customer Service Skills
Excellent Written and Verbal Communications
Able to work independently in a Challenging Environment
Previous managerial/leadership experience; medium to large team experience preferred
Prior experience with pest control industry a plus
Required Leadership Traits and Characteristics
Coach, develop, manage and motivate colleagues
Calm, organized and optimistic in a dynamic work environment
Manage and make sense of large volumes of data to understand trends and identify opportunities
Manage key milestones to achieve organizational commitments and results
Inspire colleagues to high levels of performance keeping focus on competency, collaboration and accountability
Create a positive work environment
Foster relationships with internal and external customers to meet or exceed goals
Formal Education, Qualifications or Training
BS/BA in accounting/finance or equivalent experience required
Base Pay Range: $85,600 - $111,200 / year
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
When you join Rentokil North America you are joining a leader
Here are just a few reasons to join us.
Read moreLearn about Rentokil Initial's innovation culture
Latest jobs
Articles you might be interested in
Teaser
Making A DifferenceContent Type
BlogPublish date
11/28/2025
Summary
🌳 Making a Difference: Planting a Greener Future in BruneiAt Rentokil Initial, our purpose is simple yet vital: Protecting People, Enhancing Lives, and Preserving Our Planet. While our service
Teaser
Career DevelopmentContent Type
BlogPublish date
09/11/2025
Summary
Jay Pillay's career story is a powerful testament to how a temporary opportunity can blossom into a lifelong professional growth and success journey. When she joined Rentokil Initial in February
Teaser
The Front lineContent Type
BlogPublish date
07/01/2025
Summary
At Rentokil Initial, we know that true excellence isn't just about what we do, but how we do it. It's about the connections we build, the support we offer each other, and the shared comm
Teaser
Company updateContent Type
BlogPublish date
06/16/2025
Summary
Who knew pest control could be so sweet? At Rentokil Initial, we love to celebrate, and what better way to kick off our monumental 100th anniversary than with a truly unique and deliciously surp
Teaser
Company updateContent Type
BlogPublish date
06/05/2025
Summary
A Century of Impact: Celebrating 100 Years of Innovation and Opportunity at RentokilWe have marked a monumental milestone for Rentokil – our 100th anniversary! For a century, we've been at the
Teaser
Our Values in ActionContent Type
BlogPublish date
03/20/2025
Summary
Learn, Grow, and Thrive: Louis's Career Journey at Rentokil Initial We recently sat down with Louis, a Learning Content Developer from our Group HR - Learning and Development team, to hear a
Teaser
Company updateContent Type
BlogPublish date
01/02/2025
Summary
Starting a new job can be exciting and nerve-wracking, but Rentokil Initial strives to create an experience filled with support, growth, and a welcoming atmosphere. Take it from Sarah Lane, one of
Teaser
Career PathwaysContent Type
BlogPublish date
12/11/2024
Summary
Landing your dream job can be tricky. Acing that application? Even tougher! But don't worry, we're here to help. We sat down with Jo Sharpe, one of our top Recruitment Managers, to get the insid
Teaser
Company updateContent Type
Living RIPublish date
04/08/2024
Summary
Sam Schrader is the UKIB Region & Corporate Functions IT Director at Rentokil Initial. She first joined Rentokil Initial as a graduate student in the RI Management program in April 2005, where
Teaser
Company updateContent Type
NewsPublish date
11/29/2023
Summary
We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values. Why the c
Jobs you have shown an interest in