Manager, Special Billing

The Special Billing Manager is responsible for overseeing Billing Specialist Teams for large complex customers.  The role of these teams is to manage customized invoice submission for Commercial customers, including submission in third party portals, customized spreadsheets, email, and some postal mailed invoices.  Leads revenue/billing teams to ensure that we communicate billing events to the customer according to their preferences and works cross functionally across the organization with accounting, finance and service teams to ensure accurate revenue capture.

Key Performance Indicators 

• Invoice issue percentage (monthly) timely and accurate

• Unprocessed billing volume due to data errors

• Days from service to invoice issuance

• Increased productivity and cost savings

Principal Duties and Responsibilities

• Develops and leads the business strategy and processes for billing and reviews customer contracts for billing and payment term requirements 

• Develops and leads customer communication strategy and policy for billing 

• Establishes and maintains policies and procedures to ensure compliance with the order to invoicing cycle 

• Develops key performance indicators (KPIs) to monitor performance and assess revenue leakage; ensures research, analysis and reporting to facilitate revenue capture

• Facilitates business process reviews to improve quality, efficiency and effectiveness of revenue cycle operations; tests, implements and evaluates enhancements \

• Analyzes invoicing and statement costs and develops cost reduction initiatives 

• Partners with sales tax department and business in the management of sales tax process, including process improvement

• Partners with customer relationship teams to ensure the billing customer communications meet/exceed customer expectations Lead teams that bill special accounts with unique billing processes for large commercial accounts

• Lead Implementations/Migrations for new and existing customers

• Collaborate with Admin, Customer Experience, Finance teams to mitigate any issues related to billing for special accounts

• Provide Training and Support to Supervisors

• Facilitate Career Development Opportunities for Direct Reports

Required Experience

• Bachelor’s degree in accounting, finance, economics, statistics, or a related field or equivalent experience

• 5 to 7 years experience in the billing and customer administration functions

• Supervisory and project management experience

• Ability to analyze large amounts of data and draw valid conclusions

• Critical thinking, problem solving and decision making skills

• Experience implementing standardized billing processes 

• Knowledge of billing portals and systems preferred

• Strong accounting skills

• Previous managerial/leadership experience; medium to large team experience preferred

• Strong Computer Skills (Google Suite Preferred or Microsoft applications)

• Strong verbal and written communication skills including presentation

• Prior experience with pest control industry a plus

Required Leadership Traits and Characteristics

• Coach, develop, manage and motivate colleagues

• Calm, organized and optimistic in a dynamic work environment

• Manage key milestones to achieve organizational commitments and results

• Inspire colleagues to high levels of performance keeping focus on competency, collaboration and accountability

• Create a positive work environment

• Foster relationships with internal and external customers to meet or exceed goals

Formal Education, Qualifications or Training

• BS/BA in accounting/finance or equivalent experience required