Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
The Special Billing Manager is responsible for overseeing Billing Specialist Teams for large complex customers. The role of these teams is to manage customized invoice submission for Commercial customers, including submission in third party portals, customized spreadsheets, email, and some postal mailed invoices. Leads revenue/billing teams to ensure that we communicate billing events to the customer according to their preferences and works cross functionally across the organization with accounting, finance and service teams to ensure accurate revenue capture.
Key Performance Indicators
Invoice issue percentage (monthly) timely and accurate
Unprocessed billing volume due to data errors
Days from service to invoice issuance
Increased productivity and cost savings
Principal Duties and Responsibilities
Develops and leads the business strategy and processes for billing and reviews customer contracts for billing and payment term requirements
Develops and leads customer communication strategy and policy for billing
Establishes and maintains policies and procedures to ensure compliance with the order to invoicing cycle
Develops key performance indicators (KPIs) to monitor performance and assess revenue leakage; ensures research, analysis and reporting to facilitate revenue capture
Facilitates business process reviews to improve quality, efficiency and effectiveness of revenue cycle operations; tests, implements and evaluates enhancements \
Analyzes invoicing and statement costs and develops cost reduction initiatives
Partners with sales tax department and business in the management of sales tax process, including process improvement
Partners with customer relationship teams to ensure the billing customer communications meet/exceed customer expectations Lead teams that bill special accounts with unique billing processes for large commercial accounts
Lead Implementations/Migrations for new and existing customers
Collaborate with Admin, Customer Experience, Finance teams to mitigate any issues related to billing for special accounts
Provide Training and Support to Supervisors
Facilitate Career Development Opportunities for Direct Reports
CANDIDATE SUMMARY
Required Experience
Bachelor’s degree in accounting, finance, economics, statistics, or a related field or equivalent experience
5 to 7 years experience in the billing and customer administration functions
Supervisory and project management experience
Ability to analyze large amounts of data and draw valid conclusions
Critical thinking, problem solving and decision making skills
Experience implementing standardized billing processes
Knowledge of billing portals and systems preferred
Strong accounting skills
Previous managerial/leadership experience; medium to large team experience preferred
Strong Computer Skills (Google Suite Preferred or Microsoft applications)
Strong verbal and written communication skills including presentation
Prior experience with pest control industry a plus
Required Leadership Traits and Characteristics
Coach, develop, manage and motivate colleagues
Calm, organized and optimistic in a dynamic work environment
Manage key milestones to achieve organizational commitments and results
Inspire colleagues to high levels of performance keeping focus on competency, collaboration and accountability
Create a positive work environment
Foster relationships with internal and external customers to meet or exceed goals
Formal Education, Qualifications or Training
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
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