Designation - Operations Manager ( E - Commerce)
Location - Mumbai ( Goregaon W)
Qualification - Any Graduate
Experience - 3 - 5 Years
Role & responsibilities :
- Driving sales performance, analysing past performance, and setting realistic targets
- Ensuring the online experience is user-friendly and on-brand, and managing customer retention and loyalty programs
- Spearheading digital marketing efforts, and analysing competitors to identify opportunities and threats
- Making decisions about products, pricing, and promotions
- Writing management reports on sales performance, and presenting insights to stakeholders
- Using historical data to forecast future trends
- Conducting experiments to test different website elements, marketing campaigns, or pricing strategies.
Key Result Areas:
- E-Commerce Operations Management
- Sales Performance & Revenue Growth
- Website & Customer Experience Optimization
- Product & Pricing Management
- Digital Marketing & Campaign Support
- Data Analysis & Business Reporting
- Customer Retention & Loyalty Initiatives
- Experimentation & Conversion Optimization
- Process Improvement & Experimentation
Competencies (Skills essential to the role):
- E-Commerce Operations Knowledge
- Analytical & Data Interpretation Skills
- Excellent Communication Skills
- Digital Marketing Awareness
- Project & Time Management
- Customer Experience Focus
- Conversion rate optimization
- Problem-Solving & Continuous Improvement
- Go getter attitude
- Stakeholder Management
- Strategic Thinking & Planning
Preferred candidate profile
- Graduates with relevant experience in e-commerce may also be considered.
- Up to 4 -5 years of experience in e-commerce, digital marketing, online retail operations, or marketplace management.
- Proficiency in Microsoft Office Suite, particularly MS Excel, PowerPoint, and Word, with the ability to analyse data, prepare reports, and create presentations.
- Basic knowledge of Adobe Acrobat for document editing and management is preferred.
- Familiarity with e-commerce platforms and marketplace ecosystems (such as Amazon, Flipkart, Shopify, etc.) will be an added advantage.
Interested can also share resume on below mentioned email along with
Current CTC/ Expected CTC/Notice Period
Email - [email protected]
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