Operations Manager - Pest

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.  

Rentokil Initial has an exciting position available for an experienced Operations Manager to join our vibrant, passionate, fast-paced team.

Picture this, you are an operations expert looking for your next big challenge.

• Maintain our safety-first culture with a will to exceed targets in mind.
• You will be given the autonomy to showcase your operational capability.
• Ops excellence will start with you.
• You will manage, develop and lead our Pest Services team.

Our Christchurch business is seeking an Operations Manager to manage our Pest division across commercial, residential and high dependency.

The successful candidate will be responsible for the management of our Pest division with 3 direct reports. The Operations Manager will report to the Regional Manager.

The successful candidate will be enthusiastic with a can-do attitude demonstrating

• Safety Leadership
• Service
• Relationships
• Teamwork
• Responsibility

You will also be providing leadership to:

• Local Service Managers (Supervisors)
• Schedulers/ planners
• Pest Service Technicians
• Internal and external customers

The Operations Manager will drive team engagement resulting in strong teams, staff retention and exceptional service delivery.

The purpose of this position is to:

• Safety of our people, state of service, quality of service, planning, and productivity, people engagement, recruitment, retention, and development are key outputs, coupled with the ability to control and manage a profit and loss account, a fleet of vehicles, and stock.
• Planning and organising yourself and others to be responsive and be able to adapt to customer requests quickly and effectively as well as driving consistent service delivery performance.

The ideal candidate must possess:

• Demonstrable and proven business acumen.
• Ability to manage costs and deliver on KPI’s
• Experience in managing a large team preferably in the Service or Manufacturing Industry.
• Exceptional leadership ability with the ability to coach and motivate teams to exceed performance expectations.
• Able to contribute to the development of the annual operational plan.
• Monitor and review team's performance and seek continual improvement.
• Excellent interpersonal skills.
• A high level of customer service skills, both external and internal.
• Ability to manage multiple and competing priorities.

If the idea of working in a highly collaborative, friendly, yet busy and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch!