Rentokil Initial:
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com
Our family of businesses:
Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.ew products and competition status
Requirements:
GENERAL DUTIES & RESPONSIBILITIES
- Plan the sales activities to achieve the annual sales targets
- Make sure there is a prompt response to enquiries and maximum enquiries are converted into orders
- Ensure identification of new prospects and maximum conversion of the prospects into customers
- Ensure the sales team conducts detailed inspection and prepares quotation as per the defined guidelines
- Review quotations regularly to ensure the Gross Margin is achieved as per the RPCI norms
- Analyze sales trends and forecast the required changes in the plan on a monthly/weekly basis
- Drive and monitor day to day activities of the Sales Team to ensure the set targets are achieved
- Achieve renewal target of the Branch
- Encourage team members to identify the upselling opportunities to achieve the defined targets
- Regularly visit Existing customers along with team members to maintain a good liaison
- Review the daily collection and set the plan to achieve the collection within defined timelines
- Ensure the predefined DSO is achieved
- Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary
- Conduct morning meetings to set the agenda for the day
- Periodically review the performance of each Team Member and Conduct annual performance development review
- Analyze sales trends and come up with development plans
- Make sure the sales team completes all the required reports and update required apps/systems
- Responsible for team attendance, approving leaves, sales related sign offs and sales colleague retention
- Ensure the team adheres to the safety guidelines and conducts SRAs as per the set process
- To ensure that the sales team is setting correct Customer expectations w r t pest management
- To ensure that the sales team collects correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
- To train the sales team to sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
- To share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
- To ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling
- Ensure the Sales Team attends to customer complaints and provides required support to customers.
KEY RESULT AREAS - Achieving total sales targets
- Develop new business opportunities & Upselling Opportunities
- Achieve Renewal Target
- Maintain Gross Margin as per RPCI norms
- Collection & DSO
- Timely Invoice Submission
- Develop & Manage Sales Team and Sales colleague retention
CORE COMPETENCIES - Acting Commercially - Commercially viable decision making, retaining customers, Cost efficiency
- Delivering Results - Achieving Sales Targets, Adherence to timelines
- Managing Self - Organized, Composed and emphasizes on continuous self development
- Working with Others - Open, approachable, and supportive to team members and colleagues
- Displaying Leadership - Develop team, training, coaching, and mentoring
- Functional - Technically sound, Good understanding of Business Processes (DSP / Pipeline / Sales Process / Safety & Compliance)
EDUCATIONAL / OTHER REQUIREMENTS - Any Graduate (Any stream)
- Sales experience of a minimum of 3-4 years in Direct Sales (Facilities Management) for Commercial business profile
- Team handling Experience of 1-2 years will have an added advantage
- Minimum of 2 years of Home product / Home service business, residential cleaning services for Residential business profile (Will be an added advantage)
Benefits:
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
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