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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
The Senior Manager, Sales Technology & Innovation is responsible for delivering innovative technological tools to the North America Pest sales colleagues to effectively generate new business. They will ensure the Sales IT Roadmap for ALL sales tools are delivered accurately and on time. They will investigate and collect all sales requirements for all digital tools. They will support sales rollout and training efforts of new technology enhancements. This position fosters close working relationships with internal and external key stakeholders to ensure the sales organization has the right tools, technology, setups, equipment, training and comms to be successful. They will lead, manage, coach and develop the individual sales tool teams already in creation.
Key Performance Indicators
People: Manage, retain and grow the Sales Technology teams to support the administration, support and build out of The Winning Formula, Salesforce, ClickPoint/SalesExec and AdobeSign.
Revenue: Drive automation through any and all sales tools and processes to ensure headcount administration synergies and new sales revenue are delivered.
Profit: Deliver price increases in sales tools to ensure profit margins are achieved.
Outline the technology needs of each sales channel (National, Field and Inside Sales) and ensure those are represented and prioritized on IT sprint schedules.
Ensure the delivery of the IT roadmap for all sales tools each calendar year.
Find gaps in sales processes and propose new technologies to drive incremental revenue by each sales channel.
Manage all Change Management, Communications and Colleague Impact associated with changes and enhancements of sales tools.
Document all digital tool issues from 3,000+ sales colleagues as single point-of-contact for all sales tools.
Create and deliver governance and support model for end users of all sales tools.
Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Drive improvements in system development, implementation, adoption, and optimization of all enterprise sales technology
Act as primary point of contact and responsible decision maker for all sales technology needs
Work collaboratively to implement a comprehensive pipeline of sales tools to support all enterprise sales needs, from top of funnel value realization through account development and retention
Lead cross-functional initiatives to transform and streamline sales process, enhancing and automating key functionality to maximize sales efforts
Identify opportunities to implement better technology to improve sales efficiency
Leverage technology to maximize future revenue growth
Partner with key stakeholders to develop key performance metrics and dashboards that automate visibility and enable sales focus on technology initiatives
Leverage data insights and business feedback to forecast technology needs
Drive adoption of winning sales behaviors by reinforcing our sales methodology and ensuring digital tools support daily excellence
Serve as a trusted consultant to our BI, IT, and Integrations teams
Support change management for all technology transformations in the sales space
Drive consistency and alignment with global sales operations partners
Drive IT roadmap for sales for all sales tools (Listed below)
Drive efficient architecture and integrations for increased automation between future-state sales tool (listed below)
Knowledge of the list of sales tools used by the sales organization which includes but not limited to: Winning Formula, Salesforce.com Sales Cloud, Service Cloud, and Marketing Cloud, HubSpot, ClickPoint SalesExec and LeadExec, CCM, Adobe Sign, ZoomInfo, LinkedIn Sales Navigator, Kahoot, CSC Application, Centralized Product and Price Engine, PestPac, Xactly
Background technical understanding and knowledge
Acts as subject matter expert for all sales tools
Works directly with business unit to ensure understanding and effectiveness of systems design
Manages configurations and processes of sales tools for maximum efficiency and productivity
Being viewed as a subject matter expert at all levels of the organization
Responsible for coaching and developing a team to meet company objectives
CANDIDATE SUMMARY
Required Experience
7-10 years of IT experience required
5-7 years of experience with matrixed organizations
3-5 years demonstrated experience in Sales tech tool and systems
3-5 years managing a team of people
Experience with aspects of both B2B and B2C sales processes, including sales training, customer relationship management (CRM), product demonstrations, and superior data analytics capability.
Extensive experience in CRM principles, practices, and applications.
Required Leadership Traits and Characteristics
Excellent analytical and problem-solving abilities
Ability to foster excellent relationships internal and externally
Ability to teach and educate others on tools
Strong written and verbal skills with both IT and business partners
Formal Education, Qualifications or Training
Why Choose Rentokil ?
A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Rentokil Terminix is a Drug Free workplace
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
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