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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
Responsible for execution of operational strategies designed to achieve revenue growth and profitability targets. This role will be responsible for overseeing and directing multiple, complex projects at a time, while ensuring projects are delivered on-time, within budget and in a manner meeting, if not exceeding, internal team and customer expectations.
Following the recent acquisition of Terminix, a key component of this role will be to lead, while influencing without authority, the support of standard, and non-standard, Operations activities, supporting the successful integration of both brands at a Market level, with minimal customer or Colleague disruption.
Key Performance Indicators
Principal Duties and Responsibilities
Proactively identify, via root cause analysis, any issues impacting service excellence and quality in the Market, resulting in the review of both strategic and tactical processes to improve results and reach resolution.
Identify and assess service delivery gaps of the lower quartile branches in the Market and develop strategy for performance improvement, inclusive of partnering cross-functionally where needed to help with the turnaround effort
Develop and implement Market level strategy to drive increased customer count and retention.
Implementation and change management of new service offerings
Provide training, tools, & resources to Branch leadership within Market to deliver service standards established by the company
Identify gaps within Market related to training opportunities and coach leaders in how to achieve adherence to quality standards as outlined in technical training
Coach Market colleagues in resolution of escalated customer complaints, while developing targeted action plans to prevent future occurrences.
Monitor on-time pest control and termite service delivery to achieve or exceed company standards, and develops remediation plans when opportunities are identified
Liaise with the Training Team as opportunities are identified related to continuing education or with regard to changes in regulations, standards, service, techniques and equipment, company policy and procedures as well as licence maintenance requirements via continuing education.
Monitors and assists the Market Vice President with the required service-staffing levels for the region on a Branch-by-Branch basis.
Supports the Technical Specialist, Region, General and Service Managers in servicing special accounts.
Main point of contact for new Acquisitions in the Market to align with integration strategy in the Market.
Additional support during the Project Artemis Integration phases impacting the Markets
Identify and offer support scenarios to keep the Market on track for Integration while Market VP ensures BAU work / performance is on track
Responsible for activities for Market related to PMO/IMO initiatives and ensures that project/initiative tasks are completed
Participate in and drive project-related team meetings (i.e. kick-offs, status, Steering Committee reviews, etc,)
Communicate direction and action steps to team
CANDIDATE SUMMARY
Required Experience
Bachelor’s degree and 8-10 years of field services management experience required, or an equivalent combination of education and experience
Business operations experience
Master’s degree preferred
Business acumen with deep experiences in multi-unit management
Skill in managing and leading assigned projects - understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings
Clear, concise written and verbal communications, including public speaking and executive presence
Skill in organisation and time management - ability to work on multiple projects and manage multiple project coordinators, leads and/or managers at one time
Skill in group presentations and meeting management
Skill in providing clear and concise feedback
Attention to detail and analytical skills
Maintains relevant licences as required by federal, state or local regulations for termite/pest control and any other business unit products and services
Maintains a valid driver’s licence
Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and Google Workspace
Knowledge of laws, regulations, methods, and techniques in the area of specialty.
Position may require frequent overnight travel
Ability to relocate as needed
Required Leadership Traits and Characteristics
Highly commercial and entrepreneurial with an attestable customer focus and growth mindset.
Outstanding analytical and problem-solving abilities with a strong understanding of corporate operations
Excellent people management skills with demonstrable experience of leading a large, dispersed and diverse workforce across multiple locations and geographies.
Excellent organisational and leadership skills with the ability to operate effectively both strategically and operationally as required.
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders.
Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
Formal Education, Qualifications or Training
Bachelor’s Degree in Business or related field; a graduate degree or MBA would be a plus
Alternatively, Military rank of O5
Eight (8) to ten (10) years of progressive, hands-on leadership experience in Operations with a focus on Technical Support services
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Pay Range
Yearly: $164,000.00 - $205,000.00
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
Know Your Rights - Workplace Discrimination is Illegal
Pay Transparency - Nondiscrimination Provision
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Employees in this position have access to customer's records and personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, work closely with other colleagues, vendors, and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner, and receive company equipment to perform work.
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