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Key Relationships
VP National Accounts
Market Sales Leaders
Senior Director Strategic Accounts
Director Strategic Accounts
National Account Sales Directors
Market Operations Leadership
Sales Strategy & Excellence Team
Special Billing Team - National
Job Summary:
This role for Rentokil Terminix is to retain and grow their assigned account portfolio through selling un-serviced sites and through the introduction of products, services, and solutions to meet customer business objectives. Strategic Account Executives will work to maximize our company’s services across the customer’s footprint by working closely with our branch structure and their customers. Revenue will come from selling additional sites, services, lines of business, and products to existing customers by executing LAMP principles and our account management program. This individual will manage a $7M+ portfolio of business with a sales growth goal of $1.5M+ each year. Additionally, this individual will be responsible to profitably negotiate customer contract renewals with a goal of 70% current contracts each year.
Key Performance Indicators:
National Account Sales and Revenue
BST Achievement
Customer Retention
Profitable Renewal of business
Principal Duties and Responsibilities:
Growth focus through leveraging LAMP concepts to broaden customer relationships and target sales opportunities to improve outcomes.
Develop and implement customized business plans to identify growth opportunities and harvest business through an intentional strategy
Focus on profitability through the use of tools to measure profit and the development of targeted strategies to make deals better/more profitable through renewal negotiations and customer discussion
Responsible for retention of existing customer base through negotiating proactive renewals/extensions of agreements
Responsible for relationship wellness through ongoing risk assessments and customer satisfaction measurements and the development of action plans to course correct customer concerns
CANDIDATE SUMMARY
Required Experience:
3+ years of large account management, sales or operations experience
Leverages existing data and business intelligence to develop targeted growth plans for all customers
Focus customer interactions on intentional objective based discussions using business reviews or other strategic channels to discuss the success of the partnership and the opportunities to expand/grow the relationship
Document contract detail, contacts, risk assessment, and all sales opportunities on existing CRM (Sales Force)
Use Miller Heiman (LAMP) methodologies to assess and develop plans to broaden and deepen existing customer relationships to facilitate growth discussions
Utilize existing profitability measurement tools to assess and develop strategies to proactively renew business and improve profitability.
Utilize tools to measure relationship wellness in an effort to get in front of situations that could create serious risk. These measures include risk assessments and ongoing customer satisfaction measurements to provide an opportunity to develop action plans to course correct customer concerns.
Required Leadership Traits and Characteristics:
Pursues everything with energy, drive, and a need to finish and is not deterred by set-backs
Knowledgeable about how organizations work and is able to effectively navigate through different channels and in different organizational cultures
Relishes leading, is able to take unpopular stands and face down adversity if necessary and is looked to for direction in a crisis
Can effectively cope with change, is not upset when things are up in the air and is able to make decisions with the details available
Relates well to all kinds of people and is able to build constructive and effective relationships using tact and diplomacy.
Formal Education, Qualifications or Training:
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Why Choose Rentokil ?
A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Rentokil is a Drug Free workplace
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
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