Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
What does our Manager of Strategic Accounts do?
The Manager of Strategic Accounts leads the Strategic Account Manager team and supports this team in the development of strong customer relationships that will lead to profitable growth. These activities include, but are not limited to, support of business reviews, proactive renewals to extend agreements and make deals better, strategic projects both internally and externally to move key initiatives forward, retention activities, key problem resolution and intervention internally on the customers' behalf. The Manager of Strategic Accounts is responsible for the overall customer experience to ensure that these large, strategic customers stay and grow their business with Rentokil and recommend Rentokil to others. Reporting to the Senior Director of Strategic Accounts.
Essential Duties & Responsibilities
- Oversees the account strategy and key relationships for Rentokil's strategic accounts
- Responsible for the service delivery to all strategic accounts within assigned portfolio of business through guidance to direct reports and intervention on escalated situations
- Responsible for retention of existing customer base through proactive renewals and customer satisfaction measurement and response to maintain high levels of customer satisfaction.
- Growth focus through leveraging LAMP concepts to broaden customer relationships and target opportunities to improve outcomes.
- Develop and implement customized business plans to identify growth opportunities and harvest business through an intentional strategy
- Focus on profitability through the use of tools to measure profit and the development of targeted strategies to make deals better through renewal and customer discussion
- Responsible for hiring, training, and developing a team of colleagues to achieve growth, retention, and profitability objectives while directing and supporting the consistent implementation of company initiatives.
- Builds peer support and strong internal-company relationships with other key colleagues.
What do you need?
- Bachelor's degree in Business, Marketing, or related field or equivalent relevant experience.
- 5-8 years of large account management and sales or operations experience
- 2-3 years experience managing, leading, and developing a team
- Use the appropriate personal protective equipment (PPE) for the situation.
- Comprehend current industry standards such as AIB, FDA, and USDA.
- Strong attention to detail and willingness to learn
- Remote position and may require travel up to 30%.
- Leverages existing data and business intelligence to facilitate the development of targeted growth plans for all customers
- Focus customer interactions of the team (business reviews, strategic customer meetings) to discuss the success of the partnership and the opportunities to expand the relationship
- Document contract detail, contacts, risk assessment, and all sales opportunities on existing CRM (Sales Force)
- Facilitate the use of Miller Heiman methodologies to assess and develop plans to broaden and deepen existing customer relationships. Use LAMP and strategic selling methodologies to assess and grow existing customer relationships.
- Use the existing meticulous hiring process to identify the best candidates for Strategic Account Manager roles.
- Maintain the positive momentum of the Strategic Account Management team through hard and soft skill training, goal setting, and the sharing of best practices in team meetings.
- Utilize existing profitability measurement tools to assess and develop strategies to proactively renew business and improve profitability.
- Available to work Monday-Friday and Saturdays as needed
- Must pass pre-employment background screen
- Must possess a valid driver's license.
Why Choose Target Specialty Products?
A career with Target Specialty Products can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what Target Specialty Products has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
Know Your Rights - Workplace Discrimination is Illegal
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By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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