Customer Service Consultant

We have an excellent opportunity for a Customer Service Consultant to join our team based in Caboolture on a permanent full-time basis. With a team of approximately 10 administration staff and 25 technicians, your role will play a crucial role in assisting in the smooth and efficient operation of our fast-paced office.

We love to have a good time, it's not all work and no play. Culture is important to us - We're an office that finds the time to have a laugh while contributing to the efficiency of a very busy office that services the entire South East Queensland area, so you must be prepared to hit the ground running. No time to twiddle any thumbs! But who wants that right? Not us!

The core responsibilities in this role include:

• Receiving in excess of 50 inbound calls and email enquiries from a range of clients including domestic, commercial, builders etc 
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for clients
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance
• Managing your email autonomously
• Collaborate with other team members to ensure office efficiency and a positive work environment
• Providing assistance and learning all aspects of the business, including pre-construction and commercial pest control

Requirements:

• Experience working in customer service or call centre environments (essential) with the ability to confidently handle juggling multiple tasks at once without losing your cool
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Perks and benefits

• Come to a fun and modern workplace where culture is everything; culture is our people 
• Employee Assistance Program (EAP)
• Employee Referral Program
• Employee cash incentive programs and bonuses

Whilst Pest Control is important, it's not all about the pests here! We are about providing the best possible service to each and every client and that starts in the office. We're looking for someone who wants the same as us; someone who is dynamic, passionate about customer service and committed to getting great outcomesIf this sounds like you, APPLY NOW!

About Suburban Pest Management: 

Suburban Pest Management, now part of the Rentokil Initial family are helping us to make even more headway in the industry. We were awarded AEPMA’s #1 Pest Management Company in Australia in 2021. Operating for over 30 years, supporting our admin team, sales and pest technicians from traineeships through to senior leadership. With continued innovation and a strong emphasis on education of both our team and clients, we have seen fast growth in all sectors of our business, including domestic, commercial, construction and government.