Senior Executive / Assistant Manager HR - Learning and Development

Designation - Senior Executive / Assistant Manager HR
Function - Learning & Development
Location - Mumbai (Goregaon W)
Qualification - Any Graduate
Work Experience - 2 - 7 Years

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The L&D AM / Manager will be responsible for supporting the L&D function, with a  primary focus on the design, development, delivery and assessment of high-impact training and development programs. This includes aligning initiatives with broader business objectives and supporting capability-building for a future-ready workforce.
• The incumbent will report to the AGM - L&D. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Strategic Partnership & Needs Assessment: Collaborate closely with business leaders as a key member of the L&D team to identify learning needs, then design, develop, implement, and track the impact of targeted learning solutions.
• Program Ownership & Coordination: Taking end-to-end ownership of training & learning programs/projects, including coordination and communication of the same;
• Stakeholder Collaboration: Working with diverse stakeholders across the organisation to support the identification, development, and implementation of impactful learning initiatives;
• Solution Delivery: Develop and execute learning solutions aligned with organizational goals, utilizing a blended approach including e-learning modules, online sessions, in-person classroom facilitation, and coaching.
• Effectiveness and ROI Evaluation: Evaluate the effectiveness of training programs through post-workshop engagement and initiatives. Utilize data and insights derived from this process to demonstrate the ROI and drive continuous improvement in learning outcomes.
• Content Development: Create and develop blended learning solutions and content for employees at all levels.
• Sales & Service Capability Building: Support the sales & operations capability development of colleagues across branches through specific development initiatives.
• Promote Continuous Learning: Champion a culture of continuous learning using innovative campaigns, digital content, experiential learning methods, and coaching.

Key Result Areas:

• Facilitation and follow up of various workshops for different levels and functions

• On-time closure of development of training modules
• On-time planning and execution of training programs
• On-time submission of training data/reports 

Competencies (Skills essential to the role):

• Stakeholder Management and Collaboration 
• Capable of driving engagement & impactful learning interventions.
• Ability to develop content & blended learning design.
• Proficient in designing programs to build sales capability. 
• Ability to plan, strategise & measure learning effectiveness and ROI of L&D initiatives
• Ability to facilitate program & deliver excellence
• Ability to work independently and collaboratively.
• Positive and proactive attitude
• Excellent communication and interpersonal skills

Educational Qualification / Other Requirement:

• Bachelor’s / Master’s degree in HR, Business Administration, Psychology or related fields.
• Minimum 2–7 years of experience in L&D roles (training / capability-building / soft skills development programs / customer service training / process training, etc.) 
• Certification in areas such as Training Delivery, Instructional Design is preferred.
• Knowledge of Psychometric Assessment / Tools will be an added advantage 
• Proficiency in LMS, e-learning authoring tools, virtual training platforms.
• Proficiency in MS-Office applications & G-Suite is an added advantage
• Flexible to travel (as per requirement)

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders
  
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